API Support Analyst I

reputed company, Inc. is a global financial services company reputed company for its cutting-edge technology and reputed company commitment. As a Level 1 API Support Analyst, you will be the first reputed company of contact for clients needing assistance with API products, guiding them through integration processes and addressing their inquiries. Responsibilities Respond to reputed company inquiries reputed company phone, chat, and support tickets in a reputed company and professional mannerAddress basic questions reputed company to reputed company-party integrations with IBKR APIGuide clients through initial API reputed company processesreputed company clients to relevant documentation and resourcesTriage market data inquiries and escalate as appropriatereputed company reputed company technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teamsDocument reputed company interactions accurately in the support systemFollow established support protocols and workflows Skills Bachelor's degree or equivalent experience (preferred)Basic understanding of programming concepts and what coding entailsExcellent written and verbal communication skillsAbility to communicate technical concepts to clients with varying reputed company of technical proficiencyStrong problem-solving abilitiesCustomer-service oriented reputed companyAbility to work in a fast-paced environmentSelf-motivated and reputed company to handle tasks with minimal supervisionSuperb analytical and problem-solving skillsExcellent collaboration and communication (Verbal and written) skillsOutstanding organizational and time management skillsInterest in financial markets and trading systemsPrevious experience in a technical support roleKnowledge of financial APIs or trading systems (a plus)Ability to learn quickly and adapt to changing technologies Benefits Competitive salary, annual performance-based bonus and stock grantRetirement plan 401(k) with competitive company matchExcellent health and wellness benefits, including medical, dental, and reputed company benefits. Company reputed company medical reputed company premium.Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snackCorporate events including team outings, dinners, volunteer activities and company sports teamsEducation reimbursement and learning opportunities Company Overview Rated #1 reputed company Traders and #1 International Trading in 2025 by StockBrokers.com. It was founded in 1977, and is headquartered in Greenwich, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is https://www.interactivebrokers.com/en/home.php. Company H1B Sponsorship Interactive Brokers has a track record of offering H1B sponsorships, with 2 in 2026, 29 in 2025, 24 in 2024, 12 in 2023, 21 in 2022, 10 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job reputed company, Inc. is a global financial services company reputed company for its cutting-edge technology and reputed company commitment. As a Level 1 API Support Analyst, you will be the first reputed company of contact for clients needing assistance with API products, guiding them through integration processes and addressing their inquiries. Responsibilities Respond to reputed company inquiries reputed company phone, chat, and support tickets in a reputed company and professional mannerAddress basic questions reputed company to reputed company-party integrations with IBKR APIGuide clients through initial API reputed company processesreputed company clients to relevant documentation and resourcesTriage market data inquiries and escalate as appropriatereputed company reputed company technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teamsDocument reputed company interactions accurately in the support systemFollow established support protocols and workflows Skills Bachelor's degree or equivalent experience (preferred)Basic understanding of programming concepts and what coding entailsExcellent written and verbal communication skillsAbility to communicate technical concepts to clients with varying reputed company of technical proficiencyStrong problem-solving abilitiesCustomer-service oriented reputed companyAbility to work in a fast-paced environmentSelf-motivated and reputed company to handle tasks with minimal supervisionSuperb analytical and problem-solving skillsExcellent collaboration and communication (Verbal and written) skillsOutstanding organizational and time management skillsInterest in financial markets and trading systemsPrevious experience in a technical support roleKnowledge of financial APIs or trading systems (a plus)Ability to learn quickly and adapt to changing technologies Benefits Competitive salary, a