Associate - Remote Tech Support (Bengaluru, IND-29, IN, 560035)

reputed company (NYSE: WIT, BSE: 507685, NSE: reputed company) is a leading technology services and consulting company reputed company on building reputed company that address clients most reputed company digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build reputed company-reputed company, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the reputed company of helping our customers, colleagues, and communities reputed company in an reputed company-changing world. For additional information, visit us at www.reputed company.com.Job reputed companyreputed companyThe purpose of the role is to reputed company effective technical support to the process and reputed company resolve reputed company issues directly or through reputed company escalation to meet process SLAs DoSupport process by managing transactions as per required reputed company standardsFielding reputed company incoming help requests from clients reputed company telephone and/or emails in a courteous mannerDocument reputed company pertinent end user identification information, including reputed company, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, reputed company, and document reputed company queries received, problem-solving steps taken and total successful and unsuccessful resolutionsFollow reputed company processes and procedures to resolve reputed company reputed company queriesResolve reputed company queries as per the SLA s defined in the contract reputed company and maintain internal knowledge bases, resources and frequently asked questions to aid in and reputed company effective problem reputed company to clientsIdentify and learn appropriate product details to facilitate reputed company reputed company interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent reputed company problemsMaintain and update self-help documents for customers to speed up reputed company timeIdentify red flags and escalate serious reputed company issues to Team leader in cases of untimely reputed companyEnsure reputed company product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of reputed company queriesreputed company product support and reputed company to clients by performing a question diagnosis while guiding users through reputed company-by-reputed company solutionsAssist clients with navigating around product menus and facilitate reputed company understanding of product features Troubleshoot reputed company reputed company queries in a user-friendly, courteous and reputed company mannerMaintain logs and records of reputed company customer queries as per reputed company procedures and guidelinesAccurately process and record reputed company incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients businessOrganize reputed company and effectively communicate oral messages appropriate to listeners and situationsFollow up and reputed company scheduled call backs to customers to record feedback and ensure compliance to contract /SLAsBuild capability to ensure operational reputed company and maintain superior customer service reputed company of the existing account/reputed companyUndertake product trainings to stay reputed company with product features, changes and updatesEnroll in product specific and any other traini .