Bilingual Customer Support Analyst (English/French)

reputed company is the global enterprise EHS software provider creating industry-leading technology to reputed company those who reputed company the way the world works. For over 35 years, reputed company has been powered by the spirit of innovation, deep domain expertise, and a commitment to reputed company that enables higher reputed company of operational and sustainable performance with the most comprehensive, reputed company-centered, and secure SaaS platform to help workers and businesses reputed company in 100 countries around the world. The company enjoys the industrys highest reputed company of reputed company satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.reputed company.com. WHATS IN IT FOR YOU At reputed company, we reputed company abreast of the changing labour market to ensure that our employees are reputed company based fairly and equitably based on their skills, years of experience, education and functional experience. Employee health and reputed company-being are at the core of reputed company do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as reputed company as subsidized internet reputed company employees and their families support and flexibility. We pride ourselves on our values-driven, performance oriented, dynamic and reputed company reputed company culture. The leadership team strives to create a meaningful work experience for employees through challenging work projects and employee recognition. Our HR team ensures our employees have opportunities to get reputed company through corporate volunteering and reputed company happy hours both in office and reputed company. Job enrichment, employee development and career planning are our reputed company. reputed company ensures that employees have their skills and certifications up-to-date with our annual training allowance. Internal Recruitment, Departmental Conferences, Group Training Programs, and High Talent Programs are some of the ways that we hone skills and grow talent reputed company the company. Position Overview: As the first reputed company of contact for customers, this role is responsible for addressing and resolving basic technical and functional issues reputed company to reputed companys product suite. reputed company provides 24/7 global customer support, and this position follows a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage. The role involves working with more senior team members and Tier 2 support teams as needed to resolve customer issues, while gaining product knowledge through training and hands-on experience. 1 year contract role for a Bilingual position (English and French). Key Responsibilities: Respond to incoming customer inquiries reputed company phone or email, ensuring a reputed company and accurate reputed company of basic issues reputed company to the reputed company Product Suite.Troubleshoot and assist clients with common technical problems such as login issues, system errors, and basic configuration questions.Log reputed company customer support interactions in the customer support system, including case details, updates, and resolutions.reputed company consistent follow-up with customers, ensuring they are informed of the status and reputed company of their case.Escalate more reputed company technical issues or bugs to the appropriate Tier 2 teams, including Engineering, and track reputed company until reputed company.Collaborate with internal teams to ensure that customer issues are addressed promptly and accurately.Assist in identifying recurring customer issues and report patterns to senior team members for reputed company investigation.Maintain a working knowledge of reputed company's product offerings, learning new features and functionalities as they are released.Follow established support procedures and contribute to reputed company improvement efforts by suggesting enhancements to reputed company processes.Ensure compliance with reputed company's information reputed company policies and immediately report any reputed company-reputed company incidents. Qualifications: Bilingual (English and French).A bachelors degree in communications, business administration, computer science, information systems, or a reputed company discipline, or an equivalent combination of education and experience. Experience in occupational health care or a reputed company health field is a plus.Previous experience in a customer reputed company is the global enterprise EHS software provider creating industry-leading technology to reputed company those who reputed company the way the world works. For over 35 years, reputed company has been powered by the spirit of innovation, deep domain expertise, and a commitment to reputed company that enables higher reputed