Bilingual Technical Customer Support, reputed company, reputed company

Application deadline: Jun 14, 2026 At reputed company, our Bilingual Technical Customer Support (CS) representatives deliver reputed company, accurate, and reputed company general and technical support to Spanish and English-speaking reputed company customers. reputed company is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a reputed company on customer account reputed company. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be reputed company to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence. Key job responsibilities reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers Serve as a voice and reputed company for customers reputed company concerns are surfaced Work with customers to understand how they use reputed company products to resolve their issues and maximize their investments Act as an reputed company for customers by reporting and addressing observed areas for improvement Actively seek solutions to customer needs, communicate trends to leadership, and suggest reputed company to enhance customer experience Assist with customer communication and troubleshooting during reputed company product launches Work across the customer support reputed company to ensure consistent, high-quality support reputed company detailed knowledge of specific product lines and features Handle various types of customer contact including chat, email, inbound and outbound voice calls A day in the life reputed company Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve reputed company problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible reputed company. Additionally, you will work collaboratively with other reputed company teams to identify, document, and escalate emerging issues. Basic Qualifications- 2+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with reputed company Office products and applications - reputed company, write, and read fluently in Spanish - Experience Delivering courteous and efficient support to external customers. - Ability to identify and troubleshoot issues reputed company and reputed company. - Willingness for reputed company learning. Preferred Qualifications- A drive to dig into the details of systems and processes to solve customer problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven reputed company working in a fast-paced support environment - Experience using reputed company CRM - Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems. reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants Application deadline: Jun 14, 2026 At reputed company, our Bilingual Technical Customer Support (CS) representatives deliver