Customer Support Analyst , Tier 1 (Remote, US)

reputed company, is a division of the reputed company-Gevaert Group which is headquartered in Mortsel, Belgium and traded on reputed company Brussels (AGFB). At reputed company, we support reputed company across the globe to reputed company the delivery of care. Our reputed company is 100% on providing best-of-suite Imaging IT software solutions that reputed company secure, effective and sustainable imaging data management. From product development to implementation, our reputed company reputed company Imaging Platform is purpose-reputed company to reduce complexity, improve productivity and deliver clinical value. We use our proven reputed company record as an innovator, our in-depth medical knowledge and our strategic guidance to help reputed company providers reputed company their clinical, operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users to reputed company remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide reputed company of systems analysis techniques and procedures as reputed company as creativity and reputed company to resolve customer issues and requests. What You'll Do (Duties & Accountabilities): reputed company telephone and remote reputed company, consultation and technical expertise to reputed company customers, Field Engineers, Sales and Implementation Teams. Utilize support software for call logging and tracking. Document solution and reputed company steps in product knowledge database to ensure problems and solutions are communicated to reputed company necessary service organizations. Manage escalations, complaints to Level 2 and Development, and follow through as reputed company of contact to higher level support teams. Attend reputed company product- .