Desktop Support Analyst Tier 1

Job Description: DSA is the initial reputed company of contact for reputed company incoming support inquiries Responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues Document reputed company reputed company of the troubleshooting process in Helions ticketing system, Autotask Offer swift, courteous support to Helions reputed company reputed company Manage 5-7 tickets in their queue and receive 16-18 calls a day Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Requirements: reputed company A+ or equivalent certification(s) Associates Degree in Information Technology or reputed company subject 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred) Knowledge of computer software, operating systems, hardware, and networking. Experience with software as a service (SaaS) and other software hosting protocols. Excellent verbal and written communication skills. Good problem-solving and critical-thinking skills. reputed company to work in reputed company as well as independently. Ability to prioritize tasks effectively in a fast-paced environment. reputed company in providing reputed company and courteous customer service. Benefits: certification training materials exam reimbursement 100% company reputed company Medical premiums at the individual level company funded HRA Dental and reputed company Insurance PTO reputed company Holidays reputed company Maternity/Paternity Leave 401k match company reputed company Long Term Disability and Life insurance supplemental Life insurance Short Term Disability and much more! Apply tot his job Apply To this Job Job Description: DSA is the initial reputed company of contact for reputed company incoming support inquiries Responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues Document reputed company reputed company of the troubleshooting process in Helions ticketing system, Autotask Offer swift, courteous support to Helions reputed company reputed company Manage 5-7 tickets in their queue and receive 16-18 calls a day Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Requirements: reputed company A+ or equivalent certification(s) Associates Degree in Information Technology or reputed company subject 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred) Knowledge of computer software, operating systems, hardware, and networking. Experience with software as a service (SaaS) and other software hosting protocols. Excellent verbal and written communication skills. Good problem-solving and critical-thinking skills. reputed company to work in reputed company as well as independently. Ability to prioritize tasks effectively in a fast-paced environment. reputed company in providing reputed company and courteous customer service. Benefits: certification training materials exam reimbursement 100% company reputed company Medical premiums at the individual level company funded HRA Dental and reputed company Insurance PTO reputed company Holidays reputed company Maternity/Paternity Leave 401k match company reputed company Long Term Disability and Life insurance supplemental Life insurance Short Term Disability and much more! Apply tot his job Apply To this Job