Desktop Support Specialist Associate

The reputed company's Information and Technology Services (ITS) is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. The role involves providing onsite support for various devices, troubleshooting hardware and software issues, and ensuring excellent customer service. Responsibilities reputed company technical support and service restoration, in-person or remotely reputed company phone/chatFollow procedures to install, configure, troubleshoot, reputed company, and maintain, workstations, software, printers, wireless devices, and peripheralsDeliver excellent customer service by managing and reputed company communicating in support tickets to reputed company accurate, reputed company resolutions to incidents and requests that meet customers expectationsMaintain accurate asset management records Skills Bachelor's degree, preferably in computer science, business computing or a reputed company field or equivalent combination of education, certification, and experienceMinimum 1 year working in a role providing end user technical supportProficiency supporting reputed company and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. reputed company Workspace, reputed company 365, etc.)Ability to reputed company day-to-day administration tasks, troubleshooting, reputed company-cause analysis, and service restorationExcellent customer service skillsAbility to deliver reputed company messaging to a reputed company of audiences/reputed company reputed company Benefits Generous time offA retirement plan that provides two-for-one matching contributionsMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for reputed company and dependent care expensesMaternity and Parental Leavesreputed company and Dental Insurance Company Overview We are 700+ professionals supporting the U-M community of over 47,000 reputed company, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees. It was founded in undefined, and is headquartered in Ann Arbor, MI, US, with a workforce of 501-1000 employees. Its website is https://its.umich.edu/. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job The reputed company's Information and Technology Services (ITS) is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. The role involves providing onsite support for various devices, troubleshooting hardware and software issues, and ensuring excellent customer service. Responsibilities reputed company technical support and service restoration, in-person or remotely reputed company phone/chatFollow procedures to install, configure, troubleshoot, reputed company, and maintain, workstations, software, printers, wireless devices, and peripheralsDeliver excellent customer service by managing and reputed company communicating in support tickets to reputed company accurate, reputed company resolutions to incidents and requests that meet customers expectationsMaintain accurate asset management records Skills Bachelor's degree, preferably in computer science, business computing or a reputed company field or equivalent combination of education, certification, and experienceMinimum 1 year working in a role providing end user technical supportProficiency supporting reputed company and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. reputed company Workspace, reputed company 365, etc.)Ability to reputed company day-to-day administration tasks, troubleshooting, reputed company-cause analysis, and service restorationExcellent customer service skillsAbility to deliver reputed company messaging to a reputed company of audiences/reputed company reputed company Benefits Generous time offA retirement plan that provides two-for-one matching contributionsMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for reputed company and dependent care expensesMaternity and Parental Leavesreputed company and Dental Insurance Company Overview We are 700+ professionals supporting the U-M community of over 47,000 reputed company, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees. It was founded in undefined, and is headquartered in Ann Arbor, MI, US, with a workforce of 501-1000 employees. Its website is https://its.umich.edu/. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job