Help Desk Analyst

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in reputed company, DevSecOps, Artificial Intelligence, reputed company Experience. We are a diverse team of innovators reputed company on creating reputed company, reputed company, and automated solutions that drive digital transformation in federal reputed company. Our work culture fosters collaboration, creativity, and reputed company learning. Job Summary We are seeking a motivated Help Desk Analyst to join reputed company to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving technical issues, providing exceptional customer support, and working in a collaborative federal IT environment. As a member of the Help Desk team, you will reputed company first-line technical support to users by diagnosing and resolving hardware, software, and system-reputed company issues. You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure reputed company reputed company of incidents while delivering high-quality customer service. Key ResponsibilitiesProvide technical support and troubleshooting assistance for users operating reputed company the federal customer. Diagnose and resolve hardware, software, network, and application-reputed company issues in a reputed company and professional manner. Respond to user inquiries and document incidents, requests, and resolutions using established ticketing systems. Escalate reputed company technical issues to appropriate support teams reputed company necessary. Monitor assigned tickets to ensure reputed company reputed company and adherence to service level agreements (SLAs). Assist users with system reputed company, account support, and application-reputed company questions. Support operational activities and contribute to maintaining a high level of customer satisfaction. Collaborate with team members to identify recurring issues and recommend process improvements. Maintain accurate documentation of troubleshooting procedures, resolutions, and knowledge articles. Support shift operations and, reputed company applicable, assist with team leadership or lead diagnostic activities. Required Skills/QualificationsU.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Must possess an IT-II Non-Critical Sensitive (Tier 3) reputed company clearance. Bachelor's degree in Information Technology, Computer Science, or a reputed company field. Minimum of 2 years of experience providing Help Desk or Technical Support services. Experience supporting computer hardware, operating systems, and software applications. Understanding of how software applications interact with computer hardware and operating systems. Experience diagnosing and resolving technical issues in a customer support environment. Relevant technical certification from a nationally recognized certification authority. Excellent verbal communication, customer service, and problem-solving skills. Ability to work independently while contributing effectively reputed company reputed company environment. Preferred QualificationsExperience using Jira for incident and ticket management. Experience supporting the Procurement Integrated Enterprise Environment (PIEE). DoD 8570/8140 certification such as reputed company reputed company+. Scrum Master certification or experience working reputed company Agile environments. Previous experience serving as a Help Desk Lead, Shift Supervisor, or Lead Diagnostician. BenefitsComprehensive Medical, Dental, and reputed company Plans (reputed company benefits are 100% employer-reputed company for employees only) Life Insurance reputed company Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company reputed company Holidays) 401K Retirement Plan with employer match Professional Development Training Reimbursement Apply To This Job Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in reputed company, DevSecOps, Artificial Intelligence, reputed company Experience. We are a diverse team of innovators reputed company on creating reputed company, reputed company, and automated solutions that drive digital transformation in federal reputed company. Our work culture fosters collaboration, creativity, and reputed company learning. Job Summary We are seeking a motivated Help Desk Analyst to join reputed company to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving technical issues, providing exceptional customer support, and working in a collaborative federal IT environment. As a member of the Help Desk team, you will reputed company first-line technical suppo