Help Desk / Desktop Support Analyst

Role SummaryThe IT Support Specialist I serves as the primary point of contact for technology-related issues, providing responsive and effective support to end users in Los Angeles, California, and across a distributed environment. This role is critical to maintaining daytoday operations by resolving technical matters, delivering exceptional customer service, and ensuring seamless connectivity to core business applications and systems. Key ResponsibilitiesProvide firstlevel technical support via phone, email, and inperson interactions for hardware, software, and connectivity issues.Troubleshoot and resolve problems on desktops, laptops, printers, mobile devices, and application platforms.Manage and prioritize support tickets, maintaining accurate and compliant documentation.Escalate issues to appropriate teams while maintaining ownership and clear communication with end users.Support Office applications and operating systems, including performance and connectivity troubleshooting.Assist with software deployments, system updates, and testing efforts as needed.Contribute to knowledgebase documentation and process improvements.Maintain a high level of customer service and professionalism in all interactions.Collaborate with crossfunctional IT teams to support ongoing projects and initiatives.Compensation & Benefits$70,000 $75,000 per year, with overtime eligibility.Comprehensive benefits package including medical, dental, and additional coverage.Retirement plan with employer contributions and profitsharing opportunities.Paid time off including vacation, sick leave, and personal days.Additional DetailsHybrid/remote work model with an initial onsite training period.Occasional onsite requirements for key projects and periodic team collaboration weeks.Opportunities for internal career advancement within the IT organization.QualificationsRequired Qualifications: 2+ years of experience in a highvolume help desk or IT support environment.Strong proficiency in supporting Office applications and operating systems.Experience troubleshooting software applications and enduser technical issues.Ability to manage a high volume of support requests (up to 2,535 incidents per day).Excellent communication, customer service, and problemsolving skills.Ability to work independently and collaboratively in a fastpaced environment.Strong organizational skills with the ability to manage multiple priorities.Preferred Qualifications: Experience supporting Mac devices and mixedplatform environments.Familiarity with mobile device management (MDM) tools such as Intune.Experience with ticketing systems and directory administration.Exposure to legal industry environments.Basic knowledge of email system and messaging administration tools.Multilingual capabilities are a plus.EEO Statementreputed company will consider for employment reputed company applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance Act. reputed company applicants applying for U.S. reputed company must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, Role SummaryThe IT Support Specialist I serves as the primary point of contact for technology-related issues, providing responsive and effective support to end users in Los Angeles, California, and across a distributed environment. This role is critical to maintaining daytoday operations by resolving technical matters, delivering exceptional customer service, and ensuring seamless connectivity to core business applications and systems. Key ResponsibilitiesProvide firstlevel technical support via phone, email, and inperson interactions for hardware, software, and connectivity issues.Troubleshoot and resolve problems on desktops, laptops, printers, mobile devices, and application platforms.Manage and prioritize support tickets, maintaining accurate and compliant documentation.Escalate issues to appropriate teams while maintaining ownership and clear communication with end users.Support Office applications and operating systems, including performance and connectivity troubleshooting.Assist with software deployments, system updates, and testing efforts as needed.Contribute to knowledgebase documentation and process improvements.Maintain a high level of customer service and professionalism in all interactions.Collaborate with crossfunctional IT teams to support ongoing projects and initiatives.Compensation & Benefits$70,000 $75,000 per year, with overtime eligibility.Comprehensive benefits package including medical, dental, and additional coverage.Retirement plan with employer contributions and profitsharing opportunities.Paid time off including vacation, sick leave, and personal days.Additional DetailsHybrid/remote work model with an initial onsite training period.Occasional onsite requirements for key projects and periodic team collabora