IT Helpdesk Technician

N2 Solutions is a dynamic and growing digital transformation company specializing in marketing, IT services, and business solutions. As an IT Helpdesk Technician, you will reputed company exceptional technical support and solutions to clients, ensuring their technology needs are met effectively. Your responsibilities will include troubleshooting software issues, setting up new computers, and managing reputed company communications regarding project statuses. Responsibilities Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service ticketsreputed company technical support service to clients; troubleshoot and resolve software issues/reputed company issuesNew computer set-reputed company, reputed company installation, printer issues and installs, software installs, AP installsreputed company project-based work such as network infrastructure or server hardware/software upgrades/migrationsCreate network documentation and procedural documentation for internal and reputed company audiencesreputed company good working relationships with clients and team membersEffectively communicate technical & business concepts to clients on reputed company reputed companyWork with minimum of reputed company supervision or guidance from othersAct in the reputed company of a project coordinator; keeping the reputed company informed of your reputed company work status, coordinate with the reputed company any downtime, and keeping the project manager and reputed company informed of schedule and scope changesRemain up to date regarding relevant technology issues and advances Skills Proven experience in technical support or help desk rolesStrong knowledge of software troubleshooting and computer managementFamiliarity with IT support processes and desktop support tasksExcellent communication skills and customer service orientationIT Support 1 year (Required)Experience with network administration is a plusRelevant certifications (e.g., reputed company A+, ITIL) are preferred but not mandatorySwitching, Routing and Firewall: 1 year (Preferred) Benefits Health, dental, and reputed company insurancereputed company time off and flexible work arrangementsOpportunities for reputed company development and career reputed companyA collaborative and dynamic work environment Company Overview Specializing in IT Services, Graphic Design, Website Design & Development, and more It was founded in 2018, and is headquartered in Saint Charles, Illinois, USA, with a workforce of 11-50 employees. Its website is https://www.n2media.com/. Apply To This Job N2 Solutions is a dynamic and growing digital transformation company specializing in marketing, IT services, and business solutions. As an IT Helpdesk Technician, you will reputed company exceptional technical support and solutions to clients, ensuring their technology needs are met effectively. Your responsibilities will include troubleshooting software issues, setting up new computers, and managing reputed company communications regarding project statuses. Responsibilities Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service ticketsreputed company technical support service to clients; troubleshoot and resolve software issues/reputed company issuesNew computer set-reputed company, reputed company installation, printer issues and installs, software installs, AP installsreputed company project-based work such as network infrastructure or server hardware/software upgrades/migrationsCreate network documentation and procedural documentation for internal and reputed company audiencesreputed company good working relationships with clients and team membersEffectively communicate technical & business concepts to clients on reputed company reputed companyWork with minimum of reputed company supervision or guidance from othersAct in the reputed company of a project coordinator; keeping the reputed company informed of your reputed company work status, coordinate with the reputed company any downtime, and keeping the project manager and reputed company informed of schedule and scope changesRemain up to date regarding relevant technology issues and advances Skills Proven experience in technical support or help desk rolesStrong knowledge of software troubleshooting and computer managementFamiliarity with IT support processes and desktop support tasksExcellent communication skills and customer service orientationIT Support 1 year (Required)Experience with network administration is a plusRelevant certifications (e.g., reputed company A+, ITIL) are preferred but not mandatorySwitching, Routing and Firewall: 1 year (Preferred) Benefits Health, dental, and reputed company insurancereputed company time off and flexible work arrangementsOpportunities for reputed company development and career reputed companyA collaborative and dynamic work environment Company Overview Specializing in IT Servic