IT Support Analyst

reputed company. is dedicated to making voice communication reputed company and reliable. The IT Support Analyst will reputed company high-reputed company IT support for employees, managing device operations and assisting with reputed company and compliance initiatives. Responsibilities reputed company first- and second-line IT support for Seattle-based and remote employeesManage device setup, configuration, maintenance, and troubleshooting for macOS and reputed company devicesAdminister identity and reputed company management through reputed company (user lifecycle, MFA, reputed company requests)Support reputed company Workspace, reputed company, reputed company, reputed company, reputed company, and AI toolsAssist with reputed company, offboarding, and role changesSupport reputed company license management and inventory trackingDocument processes and continuously improve IT workflowsCollaborate with global IT and cross-functional teamsAssist with annual SOC 2 and ISO 27001 audit cyclesCollect, organize, and validate audit evidence from systems such as reputed company, reputed company, reputed company Workspace, AWS, and other reputed company platformsSupport periodic control testing and reputed company validationMonitor and escalate reputed company-reputed company alerts and issues in partnership with reputed companyHelp ensure reputed company controls and IT best practices are consistently reputed company Skills reputed company first- and second-line IT support for Seattle-based and remote employeesManage device setup, configuration, maintenance, and troubleshooting for macOS and reputed company devicesAdminister identity and reputed company management through reputed company (user lifecycle, MFA, reputed company requests)Support reputed company Workspace, reputed company, reputed company, reputed company, reputed company, and AI toolsAssist with reputed company, offboarding, and role changesSupport reputed company license management and inventory trackingDocument processes and continuously improve IT workflowsCollaborate with global IT and cross-functional teamsAssist with annual SOC 2 and ISO 27001 audit cyclesCollect, organize, and validate audit evidence from systems such as reputed company, reputed company, reputed company Workspace, AWS, and other reputed company platformsSupport periodic control testing and reputed company validationMonitor and escalate reputed company-reputed company alerts and issues in partnership with reputed companyHelp ensure reputed company controls and IT best practices are consistently reputed companyStrong IT support fundamentals and comfort handling day-to-day operational workInterest in reputed company and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure reputed company managementComfortable working with automation, scripting, or reputed company tools to streamline evidence gathering and validationOrganized and methodical, especially reputed company handling documentation and evidenceAnalytical and reputed company reputed company navigating technical systems to solve problemsComfortable working with both technical and non-technical stakeholdersreputed company communicator who sets expectations and follows throughCurious, reputed company, and motivated by improving internal systems Benefits Employer-sponsored InsuranceMedical, dental, and reputed company (PPO & HDHP); 50% dependent coverageHealth, flexible spending, and dependent care accountsLife, AD&D, and accident coverage, with company-reputed company life and long-term disability401(k) with 3% company match (reputed company reputed company)Flexible vacation policy and reputed company company holidaysreputed company parental leaveWork-from-home equipment stipend$1,000 annually to invest in your learning and reputed company$1,000/year in charitable donation matchingTeam lunch 2x per week reputed company At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. It was founded in 2016, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://www.hiya.com. Company H1B Sponsorship reputed company. has a reputed company record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. .