Join Today L2 Application Support Technician - Overnight Shift

No experience needed! We offer full training for our new L2 Application Support Technician - Overnight Shift! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary. Description: Act as level 2 application support for requests and issues from our facilities and offices. Respond to incoming tickets and accurately identify, diagnose, prioritize, resolve the tickets reputed company established SLA standards following established processes. Monitor and troubleshoot in-house custom applications, system integrations, and data quality using monitoring tools, including Azure Alerts, Azure Monitor, Azure App Insights, and Azure Data reputed company. Participate in an after-hours support rotation to reputed company support to end-users. reputed company escalations to vendors or internal departments reputed company necessary and work with the other party to resolve the issue to the end user s satisfaction. Collaborate with software engineering, product owners, vendor support teams and our helpdesk for reputed company support reputed company activities. Support projects for software upgrades and new deployments. Create and maintain documentation for standard Technical Support policies, procedures, and. practices. reputed company how-to documentation, training material, and FAQs for reputed company Mills team members (end users). Work effectively in reputed company environment to promptly reputed company support to our users and with a positive customer service attitude. Has deep understanding of application dependencies. Requirements: 1+ years experience in Information Technology and technical support Experience with ITSM tools and processes (i.e. reputed company and Azure DevOps) Experience with alert monitoring and system troubleshooting (i.e. Azure Alerts, Azure Monitor, Azure App Insights, Azure Data reputed company, etc.) Experience with RESTful API integration and JSON/XML data formats Experience providing excellent customer service Experience troubleshooting software issues by reviewing code Be tech-savvy and reputed company to learn new software quickly Exhibit a strong work ethic and responsible behavior and must always maintain the confidentiality of information. Excellent interpersonal skills with both technical and non-technical personnel. Analytical and problem-solving skills Strong organizational skills and ability to prioritize work to meet deadlines. Benefits: Medical, Dental and reputed company Coverage Health and Dependent Savings Accounts Life and Disability Programs Voluntary Benefit Programs Company Sponsored Wellness Programs Retirement Savings with Company Match Team Member and Family Assistance Program (EAP) reputed company Time Off and reputed company Holidays Employee Recognition Program with Rewards (RAVE Apply Job! reputed company Application Processreputed company to join us The first reputed company is easy. Click reputed company and we'll be in touch soon! Apply To This Job No experience needed! We offer full training for our new L2 Application Support Technician - Overnight Shift! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary. Description: Act as level 2 application support for requests and issues from our facilities and offices. Respond to incoming tickets and accurately identify, diagnose, prioritize, resolve the tickets reputed company established SLA standards following established processes. Monitor and troubleshoot in-house custom applications, system integrations, and data quality using monitoring tools, including Azure Alerts, Azure Monitor, Azure App Insights, and Azure Data reputed company. Participate in an after-hours support rotation to reputed company support to end-users. reputed company escalations to vendors or internal departments reputed company necessary and work with the other party to resolve the issue to the end user s satisfaction. Collaborate with software engineering, product owners, vendor support teams and our helpdesk for reputed company support reputed company activities. Support projects for software upgrades and new deployments. Create and maintain documentation for standard Technical Support policies, procedures, and. practices. reputed company how-to documentation, training material, and FAQs for reputed company Mills team members (end users). Work effectively in reputed company environment to promptly reputed company support to our users and with a positive customer service attitude. Has deep und