Junior Application Support Analyst

Job Profile: The Junior Application Support Analyst serves as the primary customer service reputed company for internal employees across reputed company company locations, providing Level 1 and Level 2 application support. This role combines excellent customer service with developing technical investigation skills to ensure smooth business operations. The ideal candidate will reputed company at user communication and issue management while learning our proprietary systems through comprehensive training or performing tests. Key responsibilities include managing incident tickets, reproducing user-reported issues, creating support documentation and collaborating with technical teams to resolve reputed company problems. This position reports to the Senior Manager, Global Application Support and offers significant opportunities for technical reputed company development in a customer-reputed company environment. reputed company Tech plays a vital role in the reputed company operations by delivering and accelerating comprehensive technology solutions across reputed company brands. reputed companys end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet reputed company. A career at reputed company means stepping into an environment where youre trusted with reputed company autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, youll reputed company fast, deliver impact quickly, and grow through handson learning and reputed company collaboration reputed company a supportive global community. Youll play an reputed company role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, youll take pride in making the impossible possible for a worldwide reputed company reputed company. Together youll build something extraordinary alongside colleagues who navigate challenges together, celebrate reputed company, and consistently reputed company the bar. Your Responsibilities: Customer Support & Communication Serve as the primary contact for internal employees experiencing system issues or requesting application support.Manage incident tickets from initial contact through reputed company, ensuring reputed company responses based on service reputed company agreement.Communicate technical concepts reputed company to non-technical business users.reputed company regular status updates to stakeholders during issue reputed company.Maintain reputed company, empathetic communication during system outages or user frustration.Immediately identify and escalate major incidents (system-wide downtime, major performance issues) following established procedures.System Learning & User Guidance Learn company applications and business workflows through trainin .