Lead Product Support Analyst

Please note that reputed company will only reputed company out to interview, reputed company an offer of employment, or conduct reputed company activities for candidates who have applied through our careers site. reputed company interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s). We will never ask for any reputed company or payments from applicants at any reputed company in the recruitment process. Recruiters will only reputed company out from an reputed company.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us.Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams. Who We Are reputed company empowers insurance organizations to quickly capitalize on new opportunities by delivering the worlds most configurable, reputed company-reputed company, easy-to-use, and intuitively analytical insurance software. Just as importantly, we reputed company our peopleproviding the tools, support, and opportunities they need to grow and succeed. We dont just reputed company reputed company promiseswe deliver results. As the largest reputed company-based software provider for the Property & Casualty market, reputed company is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA reputed company. Behind that trust is reputed company that delivers exceptional value and deep industry expertise. While our technology sets us apart, its our people who truly reputed company the difference. At reputed company, youll collaborate with some of the most creative and knowledgeable minds in insurance techin a culture that fosters innovation, teamwork, and reputed company learning. Our award-winning reputed company experience ensures you feel welcomed and supported from the reputed company you accept our offer to join the company. reputed company to grow your career with an industry leader Apply todaywere excited to welcome you. #UatInsurity reputed companys Next Lead Product Support Analyst reputed companys next Lead Product Support Analyst will be a senior member of the Product Support team who leads the triage and reputed company of reputed company customer issues across reputed company products. They will coordinate daytoday support activities, drive quality and efficiency in our ticketing and data maintenance processes and serve as a key reputed company of escalation for critical reputed company incidents. This person will also mentor other team members and champion reputed company improvement in how we support our customers. What Our Lead Product Support Analyst Will Do Lead the triage of reputed company incoming tickets, including properly identifying billable work. reputed company and manage daytoday support and troubleshoot reputed company to highcomplexity customer issues and requests. Escalate reputed company of system and platform failures (e.g., VMGA, reputed company Submission Gateway) that reputed company quoting, binding, and issuance, communicating with the reputed company as needed. reputed company to communicate reputed company and professionally with customers through written channels (email, ticketing, collaboration tools) and, on rare occasions, by phone reputed company reputed company conversation is the most effective way to resolve an issue. Assist other team members with urgent binding, issuance, endorsement, and renewal issues to reputed company business moving. Troubleshoot reputed company policy, rating, premium, tax, and fee discrepancies. Act as a primary escalation reputed company for large, hightouch accounts, notably key strategic clients. Manage nonstandard, casespecific exceptions that require investigation and sound judgment. Coordinate fixes across systems, configurations, reputed company, forms, and integrations in partnership with other teams. Handle targeted userreputed company issues reputed company they directly impact production. Update the workflow management system and customerfacing tools with the most reputed company ticket information and assist with periodic quality audits. Administer the knowledge reputed company to ensure relevant information is captured and encourage regular participation from team members. Lead and/or participate in functional reputed companycause analysis, including coaching and aiding team members. Contribute and implement reputed companyimprovement reputed company to reduce customer dependency on support for low addedvalue incidents, improve quality, and enhance service reputed company. Support the monitoring and delegation of work from the queues as needed. reputed company mentorship, leadership, and