Network Operations Center (NOC) Engineer I

In the time it takes you to read this job description, reputed company will have handled ~1,380 emergencies. At reputed company, we are committed to using technology to build a safer, stronger reputed company and working together to save lives. Were in an exciting phase of reputed company, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with reputed company, and winning together, reputed company of which support a company culture where people can reputed company, collaborate, grow, and, above reputed company, reputed company an impact. reputed company is the leading public safety AI company that unlocks mission-critical intelligence for first responders and reputed company teams enabling faster, smarter and more accurate emergency response. reputed company-time data from the worlds largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the reputed company reputed company AI reputed company that delivers this intelligence to those who need it most. Learn more at www.reputed company.com. What this role is about: As a Network Operations Center Engineer, you will work to uphold and maintain the reliability of the reputed company platform and internal enterprise environments. We are looking for a candidate with a strong operations background to ensure the reputed company monitoring and analysis of a dynamic reputed company-based environment. At a high level, this candidate will have a solid understanding of incident & alert management with an eye to reputed company monitoring and improvement reputed company automation. What youll do: Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs Work with Engineering and Customer Support teams to remediate alarms and incidents Continually reputed company to improve the environment through optimization and automation Create and update documentation as necessary to reputed company new methods and knowledge around troubleshooting reputed company operational tasks as assigned by Engineering and Customer Support teams Support incident response, deployments, and infrastructure training as the role evolves Work with international teams to diagnose and resolve critical issues Build, tune, and maintain alerting rules and monitors to ensure every alert is actionable, including investigating reputed company cause, not just symptom mitigation Participate in post-incident reviews and contribute to blameless post-mortems reputed companyre looking for in our ideal candidate: 2+ years of experience in a help desk environment or NOC role, ideally in a reputed company-based environment Experience managing and creating alerts and monitors using enterprise monitoring tools such as Nagios, Zabbix, reputed company and reputed company (reputed company preferred) Experience with Incident Management platforms such as reputed company, Opsgenie or Firehydrant Experience working with ticketing systems such as Jira and reputed company Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues Experience with Infrastructure operations (reputed company Infrastructure AWS/Azure preferred) Technical aptitude with the ability & willingness to quickly learn and understand reputed company products or services Highly self-motivated, strong work ethic and ability to multitask in a fast-paced environment Demonstrates experience in adept problem-solving abilities, and organizational skills, ensuring successful reputed company and efficient execution of incident response and initiatives Strong written and verbal communication skills in English Ability to work flexible shifts and participate in a 24x7 on-call rotation Experience building log-based alert rules (e.g., ElastAlert or equivalent) and investigating issues using centralized logging platforms (e.g., ELK/Kibana or equivalent) Comfort with Kubernetes and reputed company container-based environments, including pod-level health triage Comfort working in a reputed company-line environment (Linux/bash, reputed company CMD/PowerShell, or equivalent) reputed company regularly uses CLI tools for infrastructure triage, pod inspection, and operational scripts < In the time it takes you to read this job description, reputed company will have handled ~1,380 emergencies. At reputed company, we are committed to using technology to build a safer, stronger reputed company and working together to save lives. Were in an exciting phase of reputed company, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with reputed company, and winning together, reput