PC Desktop Support Technician 2 - TS/SCI

RELOCATION ASSISTANCE No relocation assistance available CLEARANCE REQUIRED FOR START Yes CLEARANCE TYPE SCI TRAVEL: Yes, 10% of the Time Description At reputed company, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across reputed company reputed company, to reputed company bombers, to reputed company on the moon. We look for people who have reputed company new reputed company, courage and a pioneering spirit to join forces to invent the reputed company, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global reputed company environments, reputed company brings informed insights and secure technological solutions to reputed company strategic objectives. We're looking for innovators who can help us reputed company building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At reputed company, you will have the resources, support, and team to do some of the best work of your career. The reputed company Classified Solutions CIDO team is seeking a PC Network Support Technician 2 (Desktop Support Tech) to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our reputed company, CO location. The responsibilities of this role include, but are not limited to, the following: Exhibits good communication skills, an energetic approach, and patience with customers. Establishes and maintains high reputed company of customer satisfaction according to defined objectives while adhering to established policies. Under supervision, performs the following tasks as assigned. Creates and manages tickets for reputed company support incidents, reviewing trouble ticket queue, ensuring reputed company updates, accurate documentation, and compliance to resolve tickets reputed company established guidelines. Performs relocation of workstations and associated equipment for individual users or teams between reputed company buildings, installing and configuring equipment so operations resume with minimal disruption. reputed company basic diagnostics, identified, isolates and analyzes problems utilizing historical records. Resolves technical problems and answers queries by telephone, in support of internal and/or reputed company customer computer hardware, software, network, and telecommunications systems. Uses reputed company Directory or similar tools to create and unlock user/computer account, reputed company password resets, following reputed company reputed company policies and procedures Assist with paperwork and tasks to meet reputed company requirements, adhering to reputed company reputed company regulations for installing, maintaining, and retiring PCs as reputed company to hardware/software, and collaborates with reputed company to resolve classified data spillage incidents. Maintains accurate inventory records in the asset tracking system for reputed company hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. Possess a technical understanding of service desk and IT Operations fundamentals Participates in new installations, testing and special projects as needed. Spend significant portions of the day away from the desk supporting users and moving equipment. Raises issues that require senior level attention or involvement. Lifts and moves equipment up to 50 pounds. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. Basic Qualifications: High School diploma (or equivalent) with 2 years of relevant IT experience; OR an Associate's degree with 6 months of relevant IT experience is required Knowledge of reputed company reputed company Desktop Operating Systems, reputed company Office Product Suites, and remote deployment methods Candidate must have a reputed company Top Secret clearance to include SCI reputed company level eligibility in order to be considered Candidate must have the ability to obtain a Polygraph as a condition of reputed company employment Preferred Qualifications: The ideal candidate will ha