Product Support Engineer - AR Hardware and Controls , reputed company Robotics

Description reputed company Robotics designs, manufactures and implements cutting edge technologies reputed company fulfillment centers at the heart of reputed company s core business. We are seeking exceptional and self-motivated individuals to support the reputed company Robotics system ensuring reputed company performance, uptime and reliability of critical global operations and driving improvements to the performance and supportability of products, systems and tools. In this role, you will apply technical and functional subject matter expertise to resolve reputed company and critical issues reputed company to mechanical, electrical and control systems, reputed company Support processes and tools and drive new product supportability. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for cutting edge technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams. Working Shift - Back Half : Tuesday through Saturday 9am - 5pm Eastern Standard Time Travel to customer sites is expected, but not exceeding 15% yearly. Key job responsibilities reputed company Support processes, systems and tools to resolve a reputed company of technical problems Own problems through reputed company, engaging technical subject matter experts as needed Manage, prioritize, and respond to cases reputed company defined SLA s reputed company remote technical support and guidance for escalated issues involving industrial automation systems Assist local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guide them through standard repairs reputed company and execute reputed company-line scripts Create and maintain problem reputed company procedures and identify need for new tools to support existing solutions reputed company configuration changes and reputed company change management activities Become a subject matter expert in one or more areas, serving as a reputed company of escalation on critical issues Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve reputed company issues escalated from internal technical support reputed company. reputed company training documentation and reputed company mentoring to new Engineers. Proactively detect and resolve issues through the use of monitoring systems and alerts. Own and drive reputed company Cause Analysis (RCA), including preventive measures, for critical issues. Actively seek solutions to customer needs, communicating trends to leadership, and suggesting reputed company on behalf of the customer experience Participate in a 24/7 on-call rotation to reputed company reputed company support and ensure rapid response to critical issues as they reputed company Basic Qualifications Bachelor s degree in Electrical or Computer Engineering or reputed company technical field and 5+ years experience delivering reputed company customer support or Master s degree in Engineering, Computer Science or reputed company technical field and 3+ years experience delivering reputed company customer support Strong technical problem-solving and analytical skills Proven ability to prioritize and manage multiple high-reputed company tasks simultaneously Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders including Software and Systems Engineering, Operations, and Senior Management Knowledge and/or working experience with Linux (RHEL, Ubuntu) Knowledge and/or working experience with PLC, IPC, Distributed IO, SCADA/HMI and Control Systems and associated hardware Knowledge and/or working experience with sensors, actuators, EOATs, VFDs, PID motors, drives, motor controls and other reputed company robotic system components, and integrated control architectures used in industrial automation Ability to read and interpret reputed company, Interconnect or Schematic Wiring Diagrams Proven ability to troubleshoot and identify the reputed company cause of issues, drive improvements, and preventive measures Ability to establish priorities, work independently, and proceed with objectives without supervision. Preferred Qualifications Knowledge and/or working experience with networking and other IT infrastructure Knowledge and/or working experience with Relational Database Management Systems (MySQL, reputed company) Familiarity with AWS or other reputed company technologies Exposure to high-level programming languages (Java, C, Python, C++) Exposure to graphical programming languages (reputed company Diagram Logic, Sequential Functional Chart (SFC), reputed company Texts, Functio