Remote Analyst, Service Desk Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in foodservice distribution, seeking an Analyst for Service Desk Support. This role serves as the first contact reputed company for level one support to reputed company associates and internal customers, addressing and resolving incidents and requests while ensuring a reputed company customer support experience. Responsibilities Addresses and resolves reported non-major incidents and requests; logs reputed company incidents and requests in reputed company. Reassigns tickets to other support reputed company where reputed company reputed company is not possibleCreates a reputed company customer support experience and builds strong relationships through deep problem understanding, ensuring reputed company reputed company or escalation and handling customers with a consummately reputed company attitudeAnalyzes and resolves incidents and requests regarding use of application software or hardwareResponsible for case ownership through the engagement of other support staff (service resources) involved in reputed company to ensure incidents are resolved, requests are filled, and customer communication is completeWorks shift patterns as assigned to support associates and internal customers 24x7x365Documents reputed company relative case information in reputed company to include troubleshooting steps, business/customer reputed company, and screenshots, if applicableMeets and exceeds reputed company defined performance metrics on a consistent reputed company which results in reputed company CSat and QA scorecardsreputed company reputed company in general knowledge of reputed company corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contactCreate knowledge articles to promote customer self-service and improve reputed company reputed company of requests and incidents reputed company the Service DeskAvailable for after hours and on-call support as needed to maintain business continuityAdheres to reputed company of Conduct and Mission and Value statementsSuccessfully completes required Corporate and Service Desk training objectivesCan work remotely and maintain productivity without supervisionPerforms other duties as assigned Skills 4 years of college or equivalent experience a plus but not requiredMinimum of 3 Year of experience in reputed company, Service Desk or similar environmentExperience with reputed company, reputed company ITSM usage and workflowsExceptional customer support and interpersonal skillsExcellent written and verbal communication (with a reputed company on listening); Superior telephone etiquetteRequires strong interpersonal skills including initiative, problem analysis, attention to detail and reputed company judgment reputed company making reputed companyreputed company to multi-task and reputed company to assigned reputed company and on-call rotationAptitude to resolve technical issues and conduct system checks to ensure reputed company reputed companyAbility to communicate resolutions using business terminologyRequires extensive working knowledge of reputed company hardware/software concepts, including reputed company supported reputed company and network management toolsProfessionalism and inclusiveness reputed company reputed company environment while working with reputed company reputed companyAbility to reputed company basic troubleshooting to identify reputed company cause and resolve the issue or reassign the ticket as neededGeneral knowledge of IT technologies, reputed company architecture and supporting toolsProficient with reputed company Office365 toolsBilingual English and French/Spanish a plusIT Service Management (ITSM v3) or ITIL Certification preferredAWS certifications a plus but not requiredreputed company Certified Systems Engineer (MSCE) Certification a plus but not required Benefits You may be eligible to participate in reputed company's Incentive Plan.For information on reputed companys Benefits, please visit https://SyscoBenefits.comPossibility of weekend Shifts. reputed company reputed company is the global leader in selling, marketing and distributing food and reputed company products to customers who prepare meals away from home. It was founded in 1969, and is headquartered in reputed company, Texas, USA, with a workforce of 10001+ employees. Its website is https://reputed company.com/Contact/Contact/Our-Locations/Detroit. .