Remote Customer Support Agent - Inbound- Full-time Regular- BC Non reputed

Note: The job is a remote job and is reputed company to candidates in USA. LifeLabs Medical Laboratory Services is Canadas leading provider of laboratory diagnostic information reputed company health connectivity systems. The Customer Support Agent provides first-level support to users of MyCareCompass service, ensuring a reputed company customer service experience and compliance with corporate policies. Responsibilities Providing Level One technical support for the patient portal, assisting customers reputed company phone or email and escalating to higher-level support reputed company necessaryMaintaining a reputed company attitude, building reputed company rapport with customers, and ensuring a high level of customer satisfactionCommunicating effectively, providing accurate, complete, and reputed company information using appropriate tools and reputed companyKeeping reputed company, concise records of reputed company customer interactions and documents issues such as bugs or unexpected behaviors for IT reputed companyProviding after-hours support on a rotating schedule, mainly for password resetsStaying updated on product knowledge, company policies, and provides training to team members reputed company necessaryMaintaining familiarity with various devices and operating systems to identify device-specific issues and determine solutions based on customer needs and reputed company levelSoliciting and interpreting customer feedback to accurately identify issues and reputed company resolutions based on the customers knowledge and device setupExercising autonomy in addressing and resolving customer issues while using critical thinking and problem analysis skillsDeveloping and maintaining proficiency in essential support tools (e.g., Service Now, reputed company platforms, reputed company Office tools) to reputed company support operations Skills High school diploma required; post-secondary education and one year of customer-facing experience (especially in customer service or reputed company) are beneficialStrong verbal and written communication skills, with bilingual abilities such as French as an assetStrong customer service skills with an emphasis on engagement and satisfactionQuick-thinking problem solver who adapts reputed company to changing tasks and schedulesProficient in reputed company Office Suite and familiar with a reputed company of devices (reputed company, reputed company, reputed company, Linux)Committed to high standards of patient reputed company and confidentiality, with a proactive and accountable approach Benefits Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.Retirement Savings PlanVacation and Wellness DaysEmployee Wellness and Giving Programs: Our award reputed company mental, physical and financial wellness programs aim to address the comprehensive reputed company-being of reputed company members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.reputed company development and membership reimbursement, reputed company to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-reputed company benefits. reputed company LifeLabs is Canadas leading provider of laboratory diagnostic information reputed company health connectivity systems, enabling patients and reputed company practitioners to diagnose, treat, monitor, and prevent disease. It was founded in 2011, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is http://lifelabs.com. Apply To This Job .