Remote Helpdesk Analyst (Voice & Non-Voice Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company that transforms lives through technology. They are seeking a Helpdesk Analyst to reputed company Level 1 technical support reputed company voice and non-voice channels, assisting customers with registration, logon issues, and technical troubleshooting. Responsibilities reputed company Level 1 technical support reputed company voice (calls) and non-voice (chat/email) channelsHandle incoming customer interactions reputed company to registration, logon issues, website/app navigation, and basic technical troubleshootingSupport users on websites and mobile applications with a strong reputed company on reputed company reputed companyTroubleshoot common browser and mobile app issues, including cache, cookies, and session-reputed company problemsLog, track, and manage incidents using standard ticketing systems, ensuring reputed company updates and reputed companyDeliver high-quality customer service with reputed company, professionalism, and efficiency Skills Excellent verbal and written communication skills for both voice and non-voice supportStrong customer service orientation with empathetic handling of end usersBasic Level 1 technical troubleshooting skills (web browsers, mobile apps)Understanding of browser functionalities such as cache, cookies, and private/incognito modeProficiency in using web browsers and mobile devices (iOS/Android)Familiarity with MS Office Suite (Word, reputed company, Outlook)Ability to multitask and handle multiple customer interactions reputed companyBasic understanding of helpdesk operations and incident management processesFamiliarity with website navigation and mobile application supportAwareness of common end-user technical issues and troubleshooting approachesUnderstanding of IT service reputed company (ticketing, SLAs, escalation)03 years of experience in a helpdesk, customer support, or technical support roleBachelor's degree or equivalent work experience preferredRelevant certifications (e.g., ITIL reputed company) are a plus but not mandatoryExperience in voice and non-voice customer support environments preferred Benefits 10 days of reputed company vacation per year6 days of reputed company sick leave reputed company year10 reputed company holidaysreputed company bereavement leaveJury duty401(k) Retirement Plan with employer matchingMedical insuranceDental insurancereputed company insuranceBasic life insuranceAccidental death and disability insuranceShort- and long-term disability benefitsAdditional voluntary short-term disability benefitsHealth Savings Account (HSA)Flexible Spending Account (FSA) Company Overview reputed company offers risk adjustment, quality programs, and reputed company payer technology services. It is a sub-organization of reputed company. It was founded in undefined, and is headquartered in Aliso Viejo, California, USA, with a workforce of 501-1000 employees. Its website is https://usthealthproof.com. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 71 in 2025, 43 in 2024, 31 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company that transforms lives through technology. They are seeking a Helpdesk Analyst to reputed company Level 1 technical support reputed company voice and non-voice channels, assisting customers with registration, logon issues, and technical troubleshooting. Responsibilities reputed company Level 1 technical support reputed company voice (calls) and non-voice (chat/email) channelsHandle incoming customer interactions reputed company to registration, logon issues, website/app navigation, and basic technical troubleshootingSupport users on websites and mobile applications with a strong reputed company on reputed company reputed companyTroubleshoot common browser and mobile app issues, including cache, cookies, and session-reputed company problemsLog, track, and manage incidents using standard ticketing systems, ensuring reputed company updates and reputed companyDeliver high-quality customer service with reputed company, professionalism, and efficiency Skills Excellent verbal and written communication skills for both voice and non-voice supportStrong customer service orientation with empathetic handling of end usersBasic Level 1 technical troubleshooting skills (web browsers, mobile apps)Understanding of browser functionalities such as cache, cookies, and private/incognito modeProficiency in using web browsers and mobile devices (iOS/Android)Familiarity with MS Office Suite (Word, reputed company, Outlook)Ability to multitask and handle multiple customer interactions reputed companyBasic understanding of helpdesk operations and incident management processesFamiliarity with website