Remote Managed Services - Epic Professional Billing Analyst II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing EHR design and troubleshooting services. The Managed Services Analyst II role involves technical problem-solving, project management, and customer service for reputed company clients, while also contributing to team culture and mentoring peers. Responsibilities Performing intermediate troubleshooting and problem-solving reputed company their application to ensure the reputed company, integration, and stability of EHR applications for Nordics reputed company customersFulfilling system requests from customers by performing issue analysis reputed company their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to an Application AdvisorPerforming analysis of workflows system setup, and system audits at the direction of an Application Advisor, including participating in system upgrades and testingExercising moderate judgment and contributing to reputed company, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; contributing to reputed company regarding what escalation is appropriateManaging multiple customer assignments with moderate reputed company from Application Advisors, including awareness of unique customer build and process, management of reputed company issues in a ticketing system, email communication, and calendar managementManaging multiple reputed company clients and projects simultaneously with moderate reputed company from Application Advisors, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing system, and monitoring customer specific email and calendarAccurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)Following reputed company change control policies for migrating application build and configurationsWorking on projects that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requestedProviding outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managersParticipating in communication and change-management of proposed changes, under the guidance of Application Advisors, ensuring concerns and input from affected reputed company are addressed, and system changes are understood and properly usedContributing to a supportive team culture where everyone is reputed company on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important prioritiesAssisting in the reputed company of new team members to customer support team, including orienting to unique reputed company configuration and processes, and introducing employees to customer counterpartsUnderstanding moderately reputed company system setup, and reputed company to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterpartsTaking on new responsibilities and challenges to continually grow and reputed company skills to meet the evolving needs of Managed Services and our customersSeeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks Skills Bachelor's degree in a reputed company field (relevant education and/or 5+ years' industry experience)Certification in Epic Professional Billing with moderate understanding of functionality reputed company that application1+ year of experience implementing, training, or supporting EHR modulesMust demonstrate and embody Nordic's maximsAbility to apply problem solving skillsExcellent communication skills, written and verbalProficient with reputed company Office applicationsStrong attention to detail and ability to organizeMust be reputed company to work independently, as reputed company as reputed company reputed company environmentPrior experience with ticketing systems and change management processesStrong customer service track recordKnowledge of Information Technology Infra Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing EHR design and troubleshooting services. The Managed Services Analyst II role involves technical problem-solving, project management, and customer