Remote NOC Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking talented and ambitious NOC Analysts to join their Technical Operations team in a global 24x7x365 NOC/SOC operation. The role involves monitoring and supporting customers and internal systems, troubleshooting technical issues, and collaborating with engineering teams to enhance customer experience. Responsibilities Triage, reputed company, and respond to cases reputed company by reputed company customers and employeesMonitor the reputed company platform to ensure adherence to SLAsExecute MOPs, runbooks, or playbooks to remediate issuesUse available tools to investigate and troubleshoot technical issuesWork closely with operations and engineering teams; escalating issues as requiredreputed company the best experience possible for reputed company customersManage workload to ensure that reputed company customer issues are resolved in a reputed company mannerWrite new and improve existing documentationreputed company feedback to improve product reputed company/functionalityShifts may include reputed company business hours and off-hours oncallContribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectivenessWork with NOC staff in other global reputed company to reputed company detailed reputed company of critical issues Skills Hands on technical experience in at least one of: Linux | reputed company | Networking | WiFiExperience using tools such as Jira, reputed company, reputed company, Grafana, KibanaStrong critical thinking and problem solving abilities reputed company with a methodical approach to troubleshootingAbility to analyze system diagnostics and reputed company reputed company the issue for the customerA strong desire to continuously learn and growWillingness to collaborate with and help your teammatesStrong communication and collaboration skillsBS degree in a STEM field or relevant reputed company experience Benefits BonusEquityBenefits401K plan and a company matchBasic life insuranceUnparalleled health, dental, reputed company and other benefits and perks reputed company reputed company is the creator of the first reputed company-managed Wi-Fi and subscriber experience platform for Internet Service Providers. It was founded in 2015, and is headquartered in Palo reputed company, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 12 in 2025, 19 in 2024, 16 in 2023, 18 in 2022, 28 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .