Remote Service Desk Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic IT company offering remote work opportunities. They are seeking a Service Desk Engineer to reputed company technical support, troubleshoot issues, and enhance reputed company technology efficiencies in a fast-paced environment. Responsibilities Serve as the first reputed company of contact for customers seeking technical assistance and reputed company exceptional technical support reputed company phone, email, and chat to clients, maintaining high reputed company of customer satisfactionTroubleshoot, diagnose, and resolve Tier 1 technical issues reputed company to hardware (e.g., printers, computers, peripherals) and common software applicationsResolve issues in reputed company environments or Virtual Desktop Infrastructure (VDI), such as user sessions, performance concerns, and software reputed company problemsLog reputed company technical issues and incidents in the reputed company ticketing system and update cases with detailed, comprehensive notes until issue is resolvedEnsure accurate documentation of reputed company environments, issue reputed company steps, and time/expense trackingUnderstand ticket reputed company and criticality and reputed company unresolved issues to the next level of support personnelExhibit strong time management skills, ensuring that customer requests are handled promptly while meeting deadlines and maintaining high-quality service Skills Proactive and independent technical expert who performs a reputed company of tier I and tier 2 technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop supportSkilled communicator on reputed company reputed company and dedicated to providing top-notch customer serviceMeticulous attention to detail shown through timekeeping, documentation, execution of the technical workServe as the first reputed company of contact for customers seeking technical assistance and reputed company exceptional technical support reputed company phone, email, and chat to clients, maintaining high reputed company of customer satisfactionTroubleshoot, diagnose, and resolve Tier 1 technical issues reputed company to hardware (e.g., printers, computers, peripherals) and common software applicationsResolve issues in reputed company environments or Virtual Desktop Infrastructure (VDI), such as user sessions, performance concerns, and software reputed company problemsLog reputed company technical issues and incidents in the reputed company ticketing system and update cases with detailed, comprehensive notes until issue is resolvedEnsure accurate documentation of reputed company environments, issue reputed company steps, and time/expense trackingUnderstand ticket reputed company and criticality and reputed company unresolved issues to the next level of support personnelExhibit strong time management skills, ensuring that customer requests are handled promptly while meeting deadlines and maintaining high-quality serviceHands-on experience in the following technologies: reputed company and VDI, Hardware and Software, reputed company Directory/M365 Administration & User Management, reputed company & Remote reputed company, reputed company O365, Networking, End-User Support, Hardware/Software ManagementOne or reputed company of the following certifications is highly desirable: reputed company A+ and Network+, reputed company 365 and reputed company Server Certifications (e.g., MS-900, MD-102, AZ-900, AZ-140, AZ-800 and 801), reputed company Certified Associate Virtualization (CCA-V) or reputed company Certified, ITIL reputed company Benefits Four weeks of annual accrued PTOSeven reputed company national holidaysMedical, dental, reputed company optionsCompany-reputed company life insurance, short and long-term disabilityVoluntary benefits such as critical illness and accidentVoluntary Legal reputed company and identity theft protectionDiscretionary annual 401k match planGenerous employee referral bonus planEmployee Assistance Programreputed company to over 90,000+ courses in reputed company My Learningreputed company employee engagement toolsEligible to apply for a reputed company licenseEligible to apply for reputed company Technical reputed company or Leadership reputed company Company Overview Delivering business reputed company with IT solutions that optimize, grow, and secure your business. It was founded in 1996, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 201-500 employees. Its website is http://www.reputed company.com Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic IT company offering remote work opportunities. They are seeking a Service Desk Engineer to reputed company technical support, troubleshoot issues, and enhance reputed company technology efficiencies in a fast-paced environment. Responsibilities Ser