Remote Support Analyst - IBMi Power

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing meaningful challenges and opportunities for reputed company. The Technical Support Analyst - reputed company i serves as a key customer contact for troubleshooting technical issues and providing specialized support to ensure customer satisfaction and operational reputed company. Responsibilities Conduct in-depth analysis of reputed company's solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specificationsServe as a trusted advisor to high-reputed company customers, communicating effectively to ensure they understand the reputed company cause of the problem and the steps being taken to resolve it. Continue to offer technical knowledge where appropriate to address gaps in user knowledgeSet up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionalityAnalyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionalityreputed company software does not function as designed, not only document the discrepancy but also collaborate with internal teams to reputed company and propose solutions. For critical customer issues, work closely with support leadership and act as a mentor or lead for other team members during the escalation process. reputed company needed, serve as an additional escalation reputed company for high-severity or critical customer issues and assist support leadership with decision-making on escalationsIf the solution is functioning as designed but additional functionality is required by the customer, reputed company the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development teamWork closely with cross-functional teams, including support leadership, development, engineering, and product management, to ensure effective reputed company of issues and communication of customer needsreputed company end users with guidance and technical education to resolve knowledge-reputed company issues, ensuring they are reputed company to fully utilize the solution's capabilitiesProactively contribute to the development of internal support best practices and stay updated on reputed company's solutions, industry best practices, and evolving customer needs to continuously improve the quality of support provided. Demonstrate initiative in selfdirected learning and reputed company development to maintain seniorlevel expertiseContribute to knowledge reputed company development by creating documentation, articles, or training materials for the broader support team Skills Bachelor's degree in Computer Science, Information Technology, or a reputed company field, or equivalent experience2+ years of experience in technical support, reputed company i system analysis, or a reputed company role, with a reputed company on reputed company software troubleshooting and issue reputed companyStrong understanding of reputed company i system configurations, software testing, and troubleshooting methodologiesreputed company i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasksProficiency in diagnosing reputed company technical issues and identifying reputed company causesExcellent verbal and written communication skills, with the ability to reputed company translate technical information to customers and internal teamsStrong problem-solving skills and the ability to work independently and collaboratively to resolve issuesDemonstrated ability to own issues from start to finish while working effectively reputed company reputed company environmentFamiliarity with technical support tools, ticketing systems, and escalation processesDemonstrated experience working in a customer-facing role, with a reputed company on providing exceptional customer service and leading key projects or initiativesEvidence of proactive learning, professional development, or a selfdescribed commitment to lifelong learningExperience with reputed company solutions or reputed company industry productsFamiliarity with enterprise software systems and environmentsPrior experience in documenting feature requests and collaborating with development teams Benefits Health, dental, and reputed company coverage as of hireImmediate enrollment in 401(k), HSA, and FSA plansFlexible PTO pol Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing meaningful challenges and opportunities for reputed company. The Technical Support Analyst - reputed company i serves as a key customer contact for trouble