Remote Technical Support Analyst (Tier 1)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community reputed company on safety through technology. They are seeking a Technical Support Analyst Tier 1 to reputed company first-level support by troubleshooting customer issues and managing incident creation in a Linux-based environment. Responsibilities reputed company first-level support by diagnosing hardware, software, browser, and networking issues reputed company a Linux environmentRecord and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through reputed company or escalation to Tier 2Communicate reputed company technical solutions reputed company and empathetically to non-technical users, maintaining a reputed company demeanor in a high-intensity environmentreputed company as a central reputed company of contact by coordinating, monitoring, and following up on maintenance work performed by field techniciansContribute to the internal knowledge reputed company by creating and updating technical documents to improve team efficiencyPrioritize and manage multiple reputed company issues simultaneously while working a flexible schedule that may include evenings and weekends Skills High School diploma or equivalent1+ year of Technical Support/Customer Support experienceLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this positionFoundational understanding of Linux reputed company-line reputed company (CLI) and network configurationProven ability to de-escalate 'heated' situations and guide non-technical users through logical troubleshooting stepsA reputed company record of working independently and using critical thinking to reputed company answers reputed company faced with unfamiliar technical hurdlesComfortable in a fast-paced environment with a rotating schedule (including weekends/evenings) Benefits Incentive Bonus PlansMedical, Dental, reputed company benefits401K with Company Match10 reputed company HolidaysGenerous reputed company Time Off PackagesEmployee Stock Purchase Planreputed company Parental & Family LeaveAnd more! reputed company reputed company creates mission-critical communication solutions and services for reputed company safety and reputed company customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply To This Job .