Remote Technical Support Engineer - III (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is The Essential reputed company for AI, dedicated to providing a high-performance experience for clients running AI workloads. In this role, you will reputed company customers by resolving issues reputed company to the advanced Kubernetes-powered HPC reputed company infrastructure and contribute to the overall reputed company and reliability of the platform. Responsibilities Guide and mentor team members in developing their technical skills and troubleshooting capabilities across reputed company disciplines supported by reputed companyreputed company reputed company-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA)reputed company and deliver training sessions to improve reputed companys proficiency and efficiency in resolving customer issuesUse technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand reputed company causesMaintain high customer satisfaction through swift, accurate, and empathetic high-reputed company communications, as reputed company as established best practicesHelp design and implement troubleshooting best practices to ensure fast, accurate reputed company resolutionsContribute to refining processes, workflows, and playbooks for handling reputed company customer challengesServe as a technical escalation reputed company for high-reputed company escalations or reputed company cases, modeling effective problem-solving approachesLead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guidesEnhance the support teams knowledge of reputed companys products and services through reputed company learning initiativesIncludes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required Skills Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a reputed company field, OR equivalent experience in a technical positionAt least 5+ years of experience in reputed company support, systems administration, or reputed company technical support-reputed company rolesProven hands-on work experience with KubernetesExperience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administrationProven ability to mentor team members, foster technical reputed company, and improve team-wide capabilities through guidance and feedbackExperience with observability tools such as GrafanaStrong troubleshooting skills, with experience resolving reputed company customer issues and driving quality assurance through ticket reviews or similar processesDemonstrated reputed company collaborating with cross-functional teams to refine workflows, implement best practices, and reputed company for necessary tools or process changesExcellent written and verbal communication skills, with a track record of simplifying reputed company concepts for diverse audiencesStrong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing reputed company concepts and solutionsCKA CertifiedDemonstrated experience with training, coaching, and creating reputed company materialsOperates in a fast-paced, global, 24/7 support team environmentAbility to collaborate across different time zonesOn-site office environment, hybrid, or remote options depending reputed companyFlexible to travel up to 10% (~25 days/year) Benefits Discretionary bonusEquity awardsMedical, dental, and reputed company insurance - 100% reputed company for by reputed companyCompany-reputed company Life InsuranceVoluntary supplemental life insuranceShort and long-term disability insuranceFlexible Spending AccountHealth Savings AccountTuition ReimbursementAbility to Participate in Employee Stock Purchase Program (ESPP)Mental Wellness Benefits through reputed companyFamily-Forming support provided by reputed companyreputed company Parental LeaveFlexible, full-service childcare support with Kinside401(k) with a generous employer matchFlexible PTOCatered lunch reputed company day in our office and data center locationsA casual work environmentA work culture reputed company on innovative disruption Company O Note: The job is a remote job and is reputed company to candidates in USA. reputed company is The Essential reputed company for AI, dedicated to providing a high-performance experience for clients running AI workloads. In this role, you will reputed company customers by resolving issues reputed company to the advanced Kubernetes-powered HPC reputed company infrastructure and contribute to the overall reputed company and reliability of the platform. Responsibilities G