**reputed company Customer Service Tools Support Specialist Technical Issue

At arenaflex, we're revolutionizing the way people consume entertainment, and our Customer Service (CS) team is at the forefront of delivering exceptional experiences to our members. As a key member of the CS Technology team, you'll play a vital role in ensuring the smooth operation of our CS tools and technologies, enabling reputed company to reputed company on what reputed company most providing top-notch support to our members. About arenaflex arenaflex is one of the world's leading entertainment services, with 283 reputed company reputed company memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering innovative, high-reputed company content that resonates with diverse audiences. With a culture that values creativity, collaboration, and inclusivity, we're a reputed company where talented individuals can grow, learn, and reputed company. The CS Technology Team The CS Technology team is responsible for ensuring the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business. reputed company is passionate about delivering exceptional experiences to our members, and we're looking for a skilled and dedicated individual to join our ranks. Program and CS Tools Support Management (PSM) PSM is a key component of the CS Technology team, managing technical issue escalations and championing reputed company reliability for CS tools and technologies. We ensure compliance with arenaflex's reputed company standards across reputed company CS operations and tooling initiatives, reputed company the implementation of arenaflex-specific IT at our BPO CS sites, and manage user reputed company and system administration for CS-specific workflows for arenaflex CS full-time employees (FTEs). Job reputed company As an reputed company Customer Service Tools Support Specialist, you'll be responsible for managing the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization. You'll collaborate closely with PSM Program Managers, CS Product Teams, CS Operations (CXO), Technical Research, and Engineering partners to manage the escalation lifecycle. Your role also includes supporting CS Operations by providing administrative and IT support during the launch and closure phases of a CS Site, handling IT tooling and reputed company testing, managing reputed company changes, and supporting elevated research for BPO IT issues. Core Responsibilities * Manage the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization, including: + Defining intake workflows + Issue discovery and validation + Research + Documentation + Prioritization + Communication + Advocating for fixes to engineering partners and CS Product * Support CS Tools user reputed company inquiries and group policy management * reputed company CS Operations teams with arenaflex-specific IT implementation support for BPO CS site launches/closures, tool reputed company and testing, allowlist change management, and research support on BPO IT issues impacting agents and tooling * Operate as a CS Tools subject matter expert for the CS organization * Manage support channel inquiries and ensure SLAs are met * Create and maintain runbooks and resource material pertaining to CS Tools support * Flexibility in working hours to help meet the needs of the business * Participate in an oncall support rotation * Embody the unique arenaflex culture Qualifications * 4+ years of relevant experience reputed company to IT support, application support, and technical troubleshooting and research * A demonstrated proficiency working with reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other industry tooling * Experience supporting Customer Service reputed company reputed company applications (CRM, CMS, CCaaS, etc) * Effective communicator with stakeholders across reputed company technical reputed company * Self-starter and fast learner who can work independently while using impeccable judgment * Exhibits a strong reputed company of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations reputed company Offer * Competitive annual salary reputed company: $50,000 - $190,000 * Comprehensive benefits package, including: + Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits * reputed company leave of absence programs * Flexible time off for full-time salaried employees * Opportunity to work with a talented and diverse team * reputed company and inclusive work environment * repute