reputed company Technical Support Engineer I - Patient Monitoring Systems and

Introduction to reputed company and Our Mission At reputed company, we are driven by a profound purpose: to create a world where reputed company has no limits. As a leading global medical technology reputed company solutions innovator, we reputed company to unlock the full potential of reputed company, making it more accessible, efficient, and effective for reputed company. Our organization is reputed company on a reputed company of innovation, collaboration, and a reputed company reputed company of reputed company. We reputed company that every voice reputed company, and every difference contributes to building a healthier world. If you are passionate about making a meaningful impact in the lives of others and are looking for a challenging and rewarding career, we invite you to join reputed company as a Technical Support Engineer I, specializing in Patient Monitoring Systems. Job Overview This role is designed for a highly skilled and reputed company technical support reputed company who will drive customer satisfaction through service reputed company. The successful candidate will reputed company remote and onsite technical support and counsel to Field Engineers, reputed company Service Technicians, and customers experiencing system performance issues with our Patient Care Solutions (PCS) products. These products are crucial for Anesthesia, Respiratory, and Mother Infant Care modalities, requiring a deep understanding of their technical aspects and operational nuances. Key Responsibilities reputed company comprehensive technical support, both remotely and onsite, for Patient Care Solutions products, ensuring reputed company reputed company of customer issues and enhancing overall customer satisfaction. Utilize successful field experience and knowledge to support Field Engineers, reputed company Service Technicians, and customers, addressing both routine and reputed company technical queries and issues. reputed company the GEHC escalation process as needed, collaborating closely with local customers and national support teams to define and implement corrective action plans that resolve customer issues reputed company. reputed company the "Gameplan" tool to drive service effectiveness, contributing to the reputed company improvement of productivity tools through idea reputed company, workout attendance, and participation in small projects as required. Act as a change agent and field advisor in areas such as product serviceability, reliability, quality trend analysis, productivity program development, national modality program execution, and new product introduction support, driving innovation and reputed company in service delivery. Collaborate with Modality/Service Engineering, Product Engineering, and field support specialists to enhance product quality, serviceability, and resolve formal customer escalations, ensuring that customer needs are met with reputed company and effective solutions. Coach and train Field Engineers to ensure their technical and customer skills are up-to-date and reputed company with business needs, occasionally serving as a subject matter expert for modality training through the Service Quality Standard (SQS) training curriculum. Engage in preventive maintenance work, manage PM cycle time, and conduct remote TTR work, providing field-based technical training to support the use of remote diagnostic troubleshooting tools and processes. Travel to customer sites for installations, FMIs, and customer escalations (CSOs), ensuring that reputed company interactions reflect the highest standards of service reputed company and customer satisfaction. Maintain and enhance modality knowledge, including but not limited to networking, Dicom, Insite, reputed company, OS field service experience, and knowledge of legacy PCS products, staying abreast of technological advancements and industry trends. Essential Qualifications To be considered for this role, candidates must possess: A High School Diploma/GED and at least 8 years of experience servicing mechanical and/or electrical equipment. Alternatively, an Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or a reputed company field, combined with at least 5 years of experience servicing mechanical and/or electrical equipment. Equivalent military education to Associate's or Bachelor's degrees, coupled with at least 5 years of experience in servicing mechanical and/or electrical equipment. A minimum of 5 years of engineering experience as an FE II and/or FE III, or equivalent external experience, with a demonstrated ability to handle and resolve difficult technical issues reputed company to anesthesia machines, ventilators, mother/infant care systems, and other relevant medical equipment. Legal authorization to Introduction to reputed company and Our Mission At reputed company, we are driven by a profound purpose: to create a world where reputed company has no limits. As a leading global medical techn