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About the role
Who is reputed company reputed company is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with reputed company engineering and dynamic innovation, we reputed company IT executives and their organizations to reputed company competitive advantage through a process of reputed company, Automate, reputed company. Our culture at reputed company embodies the spirit of a startup with the advantage of a reputed company business. Employees can grow their career and have fun while doing it! reputed company is headquartered in Irvine, California. We reputed company more than 1,200 people reputed company over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. reputed company to discover the reputed company that live in technology Come Join Us! reputed company - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously reputed company and drive constructive change while keeping a reputed company on the big picture. We exercise sound business judgment in making high-quality reputed company in a reputed company and cost-effective manner. We are highly creative and can dig deep reputed company ourselves to reputed company positive solutions to different problems. reputed company - The Stuff it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look reputed company to the goal, mentally mapping out every checkpoint on the pathway to reputed company, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-reputed company thinking. We reputed company people in their trials, struggles, and failures not just their reputed company. We appreciate the individuality of the people around us. About the Role: The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving reputed company of recurring issues reputed company on-premises and reputed company environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to reputed company (MTTR) and improving operational efficiency across reputed company environments. What Youll Do: Monitor servers, networks, and reputed company environments for performance issues, outages, and alerts. reputed company intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation. Execute recurring maintenance and health reputed company procedures as defined in operational runbooks. Maintain and update documentation for tools, systems, and incident response processes. Assist with coordination during incidents, communicating reputed company with stakeholders, and providing status updates. Identify patterns in recurring issues and propose operational or alerting improvements. Take ownership of recurring Tier 1 issues and reputed company feedback to engineering leadership on patterns and potential automation opportunities. Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers. Act as an escalation reputed company for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation. Qualifications & Interests: Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation. Proficiency in reputed company administration (user management, service troubleshooting, log review). Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis. Working knowledge of infrastructure monitoring tools (e.g., reputed company, reputed company, Auvik) Hands-on experience with reputed company platforms (Azure, AWS) at the administrative level preferred. Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks. Comfortable using reputed company-line interfaces and performing basic diagnostics. Strong understanding of ticketing systems, lifecycle management, and escalation protocols. Basic knowledge of ITIL practices reputed company to incident, service request, and change management. Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers. Experience working in a 24/7 operations or s
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