Service Desk Technician (reputed company Shift / Weekends)

reputed company is a company reputed company for its commitment to collaboration and reputed company improvement in IT services. The Service Desk Technician plays a critical role in providing technical support reputed company a 24/7 Service Center, ensuring user satisfaction and effective incident reputed company while maintaining operational continuity. Responsibilities reputed company first-level contact and convey resolutions to user issuesProperly escalate unresolved queries to the next level of supportBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) reputed company to desktop infrastructure, in accordance with department standardsIdentify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and networkIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationEnsure that work is carried out reputed company agreed service reputed company and in accordance with department guidelinesResponsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clientsCreate, maintain, and distribute reports of reputed company to senior leadershipMaintain ticketing system with up-to-date solutions and reputed company record of activities Skills Bachelor's degree in computer science, information technology, or a reputed company field; or equivalent experienceCollaborates with IT teams for reputed company issue reputed company and process improvementActs as a reputed company between the IT department and other business reputed company, ensuring reputed company objectivesAssists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needsContributes to IT knowledge reputed company by documenting frequent user queries and resolutionsreputed company first-level contact and convey resolutions to user issuesProperly escalate unresolved queries to the next level of supportBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) reputed company to desktop infrastructure, in accordance with department standardsProvides advice and guidance to colleagues regarding incidentsMaintain installed PCs, networks, telephone systems and peripherals with routine maintenanceIdentify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and networkIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationEnsure that work is carried out reputed company agreed service reputed company and in accordance with department guidelinesResponsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clientsCreate, maintain, and distribute reports of reputed company to senior leadershipMaintain ticketing system with up-to-date solutions and reputed company record of activitiesCandidates must have reliable transportation, as this role may require travel between locationsreputed company A+COMTIA Network+reputed company Certified Desktop Support Technician (MCDST)reputed company Certified reputed company (MSP)reputed company Certified Network Associate (CNA) Benefits Training Opportunities: We reputed company in lifelong learning and reputed company numerous avenues for reputed company enhancement.Fully Invested 401K Plan: We help secure your reputed company with a fully invested 401K plan.PO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.Employer-reputed company Dental and reputed company Plans: We cover dental and reputed company plans, ensuring our employees have reputed company to comprehensive health care.Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.Wellness Program: We promote a healthy lifestyle with our wellness program.Catered Lunches: Enjoy delicious catered lunches regularly. reputed company People ask us what reputed company does. But they like to reputed company our answer by saying what they think you deserve instead. It was founded in 1996, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 51-200 employees. Its website is http://moserit.com/. .