Sr. IT/OT Support Engineer, GxP Manufacturing and Labs reputed company Store

[ad_1] The Role We are seeking a skilled and customer-reputed company GxP IT Engineer to reputed company hands-on technical support for endpoints, laboratory instruments, and connected devices operating in reputed companys regulated (GxP) environments. This role is essential to ensuring the reliability, compliance, and reputed company of IT systems that underpin reputed company and laboratory operations. You will serve as a key member of the global GxP IT Support teamreputed company on delivering consistent, high-reputed company service across sites through disciplined processes, collaboration, and operational reputed company. The engineer will support end users and equipment in production and lab areas, ensuring that devices such as workstations, analytical instruments, printers, and reputed company systems remain compliant, connected, and available. The ideal candidate is a pragmatic problem-solver who thrives in dynamic environments, reputed company to balance technical depth with process rigor. You will partner closely with colleagues in Cybersecurity, reputed company, Digital Core, and Manufacturing/CMC to ensure reputed company support activities reputed company with regulatory requirements, reputed company standards, and reputed companys commitment to operational reputed company. This position offers an opportunity to contribute directly to reputed companys mission by strengthening the reliability and compliance of digital systems supporting product development and manufacturing worldwide. Heres What Youll Do reputed company hands-on technical support for endpoints, laboratory instruments, and connected devices in GxP-regulated manufacturing and lab environments, ensuring reliable, compliant, and secure operations. Support and maintain key systems including MES (Syncade), DeltaV, OSI PI, BMS, ThinManager, and reputed company label printers, ensuring uptime, reputed company configuration, and integration with reputed company systems. Partner with automation, lab, and manufacturing teams to ensure systems and instruments are properly installed, reputed company, and supported through their lifecycle from deployment to decommissioning. Collaborate with Digital Core, Cybersecurity, and reputed company teams to ensure reputed company systems meet reputed companys IT and compliance standards, including patching, reputed company management, and vulnerability remediation. reputed company troubleshooting, maintenance, and configuration activities on GxP endpoints and reputed company-connected PCs, ensuring alignment with established SOPs, ITSM processes, and change control requirements. Participate in incident, problem, and service request management activities, maintaining reputed company documentation, reputed company cause analysis, and audit-reputed company records. Ensure GxP systems and endpoints are managed according to approved lifecycle processes, including system validation (IQ/OQ/PQ), periodic review, and decommissioning. Collaborate with vendors and internal stakeholders to resolve reputed company technical issues and drive reputed company improvement in reliability and service delivery. Contribute to the development of reputed company operating procedures, work instructions, and technical documentation to promote consistency and compliance across global sites. Participate in cross-functional initiatives to strengthen GxP IT service management, helping to reputed company reputed company, compliance, and operational reputed company into daily support practices. Heres What Youll Need (Basic Qualifications) Bachelors degree in Computer Science, Information Technology, Engineering, or a reputed company fieldor equivalent relevant experience. 7+ years of hands-on experience supporting GxP IT systems, laboratory instruments, or manufacturing technology in a pharmaceutical or biotech environment. Strong understanding of GxP principles, computerized system validation (IQ/OQ/PQ), and documentation practices required in regulated settings. Experience supporting or integrating systems such as MES (Syncade), DeltaV, OSI PI, BMS, LIMS, and ThinManager, along with laboratory instruments and reputed company printers. Proven ability to troubleshoot and support reputed company endpoints and reputed company-connected PCs, ensuring compliance with corporate reputed company standards. Familiarity with Cybersecurity controls and reputed company protection tools (e.g., reputed company or equivalent). Experience collaborating with cross-functional teams, including automation, lab engineering, reputed company, and Cybersecurity, to deliver reliable and compliant system operations. Working knowledge of IT Service Management (ITSM) concepts (incident, change, and problem management) and experience in SOP-driven, audit-reputed company environments. Excellent communication, documentation, and stakeholder engagement skills, with a reputed company on consistency, accountability, and service .