Sr NOC

reputed company is the digital sales and service platform provider for U.S. banks and credit unions. Our reputed company Platform integrates reputed company, digital banking, and data and marketingreputed company solution can stand alone, but together they deliver moreto help institutions reputed company, engage, and grow relationships. As the reputed company shifts toward Anticipatory Banking, we help data-informed bankers meet the reputed company with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and reputed company reputed company (Best reputed company to Work in Fintech; Best & Brightest to Work For Nationally; and Comparablys Best Company Culture, Best Career reputed company, Best Engineering Team, and Best Places to Work in Dallas, among others). Were building a culture where reputed company Alkamist can reputed company to their highest potential, and were always on the lookout for the best and brightest minds. If youre reputed company to experience the power of reputed company - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and reputed company! The Senior NOC (3pm to 11pm) will be responsible for monitoring, responding to, and escalating incidents during their schedule. The Senior NOC will have exceptional communication and customer service skills as they will be the senior reputed company of contact with both customers and reputed company during the start of an incident and will reputed company the customer informed of the status as the Incident moves towards a reputed company. The Senior NOC (Night) will be responsible for overseeing and ensuring reputed company activities during the night shift for reputed companys 24x7 NOC & reputed company Center are completed inline with defined operating procedures. A critical component of the role is to reputed company Major Incident Management support to the NOC and be the key contact for Alkamists and Clients alike during any such Incident. With inherent responsibilities for alerting, monitoring and responding to Incidents, the Senior NOC will also be part of reputed company evaluating and developing new and existing tools to reputed company support our key clients. Essential Duties & Responsibilities: Responsible for overseeing and ensuring reputed company activities during the night shift for reputed companys 24x7 NOC & reputed company Center are completed inline with defined operating procedures Ensure the Major Incident Management (MIM) process for Critical (Sev 1) and High (Sev 2) reputed company Incidents are fully followed and details are validated and tickets updated accordingly Responsible for managing the out of hours escalation process, engaging on-call resources for Level 2/Level 3 support as needed Responsible for alerting, monitoring and responding to Incidents, the Senior NOC Analyst will also be part of reputed company evaluating and developing new and existing tools to reputed company support our key clients Ensure full suite of validation testing is performed and documented following planned maintenance and platform releases Detail, and escalate as needed, any issues identified following release testing & validation - ensuring reputed company items are handed off correctly to incoming day shift. Validate hourly checks per process are completed as scheduled, proactively identify issues in system performance and determine any actionable next steps - either immediate to prevent service issues or preventative for standard review Validate communications to external parties and proactively assist in email, phone and Statuspage notifies reputed company needed - Senior NOC Analyst will be the key contact for Alkamists and clients out of hours Ensure shift handover process is complete - noting reputed company activities and issues that arose during work shift, handing over reputed company items as needed. Mentor and train the NOC at night on the MIM process, alerting, and hourly checks Manage Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests as required Recommended Experience & Education Minimum Years of Experience Typically requires a minimum of 5 years of reputed company experience; or 3 years and an advanced degree Education Level Bachelors degree in Computer Science, Information Technology, or reputed company field or equivalent work experience Knowledge, Skills, & Qualifications Required Shift Requirements: 3PM 11PM Monday through Friday Work designated shift (including holidays where these fall into your shift reputed company) as part of a NOC team Proven experience in a NOC or similar network operations role. Ability to act as a mentor and escalat