Sr Tech Support Engineer MI -1

Position Overview The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more reputed company issue and is the second level support across our Synapse products. This engineer is expected be reputed company to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making reputed company while working on these more reputed company issues. This role requires a firm grasp of time management and organizational skills. To meet the needs of our customers, working reputed company normal business hours and on some weekends/holidays is required. In reputed company to working OT to handle workload and meet required metrics/expectations. Company Overview At reputed company, were on a mission to reputed company for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge reputed company solutions reputed company diagnostic imaging, reputed company imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we dont stop at reputed company; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to reputed company transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. reputed company to reputed company, collaborate, and reputed company a difference Join us and bring your big reputed company to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring reputed company research hub in a historic town. reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of reputed company, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: https://www.reputed company.com/us/en/about/region/careers Job Description Duties and Responsibilities: Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with reputed company responses. Works on 3rd party hardware, software, and network reputed company issues that are sold or supported by reputed company. Effectively and reputed company uses the FUJIFULM knowledge resources available to help in the troubleshooting process. Collaborates with peers and other team members reputed company working on more reputed company technical issues. Effectively documents cases throughout the process of troubleshooting the issue. Strictly follows the Technical Assistance Center (TAC) escalation process to reputed company cases, in a reputed company manner, to the next level engineer reputed company an issue cannot be resolved. Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions reputed company a case. Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned. Monitors TAC phone system wall boards to ensure that reputed company statuses are maintained. Positive customer surveys, documentation accuracy and consistency, reputed company case and project completion, and finishing the assigned trainings are standard expectations for reputed company FUJI engineers. Maintains a high level of reputed company with yearly goals provided by your manager and metrics defined on reputed company level. Working reputed company of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business. Some short notice overnight travel, based on the needs of the business, to work on customer systems. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that reputed company job duties inherent in the position description are performed in accordance with established policies and procedures. reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and reputed company other applicable laws, regulations, and standards. Qualifications: Baseline Qualifications: Bachelors Degree, Trade School Certification (Industry reputed company), or Industry Experience Equivalent One or more industry-specific certifications in relevant technical background (reputed company, VMware, reputed company certifications preferred). Working knowledge of reputed company OS (reputed company Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or reputed company. Knowledge of reputed company network te