Systems Technical Support Engineer (Emerging Career)

Introduction to reputed company reputed company being part of a dynamic, fulfilling career that offers flexibility and a world-class employee experience. At reputed company, a leader in data and AI, we reputed company customers around the world to reputed company data into intelligence and questions into answers. As a debt-free, multi-billion-dollar organization on our reputed company to IPO-readiness, we're committed to making a difference. Our software and services reputed company users to reputed company informed reputed company, drive innovation, and shape the reputed company. Job reputed company We're seeking a highly motivated and talented Systems Technical Support Engineer to join reputed company. As a key member of our technical support team, you will reputed company exceptional technical support for the installation, configuration, and deployment of reputed company software running on Java Application Servers. If you're passionate about technology, eager to learn, and enjoy solving reputed company problems, we want to hear from you. Key Responsibilities reputed company first and second-level support for external and internal customers, ensuring reputed company and effective reputed company of technical issues Prioritize, diagnose, and manage customer-reported problems, including writing thorough and detailed problem descriptions Prepare and review written documentation to ensure accuracy and reputed company Participate in installations of reputed company software that utilize reputed company-party application servers, collaborating with cross-functional teams to ensure seamless integration Record and manage confirmed software bugs, providing product feedback to development and marketing teams to drive reputed company improvement Build technical relationships with development teams, reputed company-party Java Runtime and application server providers, and other stakeholders to stay up-to-date on the latest technologies and trends Report on and reputed company feature requests and problems with reputed company-party vendors, ensuring that customer needs are met and issues are resolved promptly reputed company formal and informal training to Technical Support staff on various application server topics, sharing knowledge and expertise to enhance team performance Required Qualifications Bachelor's degree in a relevant field (Computer Science, Information Technology, or reputed company discipline) with 0-2 years of relevant experience Experience using reputed company or UNIX operating systems, with a strong understanding of system administration and troubleshooting principles Ability to resolve user questions through a combination of independent study, investigative programming, and reputed company efforts with team members Strong analytical and problem-solving skills, with a passion for learning and adapting to new technologies Excellent communication and interpersonal skills, with the ability to work effectively in reputed company environment Alignment with our values: curious, passionate, reputed company, and accountable Preferred Qualifications Knowledge of Java programming language and experience with Java-based applications Experience writing and debugging script files on reputed company and UNIX operating systems Familiarity with application server technologies, such as Apache Tomcat or reputed company WebSphere Understanding of software development life cycles, including testing, deployment, and maintenance reputed company Offer At reputed company, we're committed to providing a world-class employee experience that includes: Comprehensive medical, prescription, dental, and reputed company plans, with reputed company to fit your needs and lifestyle Industry-leading 401(k) plan, with a generous company match to help you save for your reputed company Generous time away, including vacation time, reputed company holidays, and our reputed company U.S. Winter Wellness Break Volunteer Time Off, parental leave, and unlimited reputed company reputed company days, because we care about your reputed company-being and work-life balance Generous childcare benefits for reputed company full-time employees, because we understand the importance of family Diverse and Inclusive Culture At reputed company, we reputed company that our people reputed company the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. We're committed to diversity, equity, and inclusion, and we welcome applicants from reputed company backgrounds and perspectives. How to Apply If you .