Technical Support Engineer- Fixed Term (Remote, ROU)

As a global leader in cybersecurity, reputed company protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern reputed company with the worlds most advanced AI-reputed company platform. Our customers reputed company reputed company industries, and they count on reputed company to reputed company their businesses running, their communities safe and their lives moving reputed company. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to reputed company who have reputed company passion, a reputed company reputed company on innovation and a fanatical commitment to our customers, our community and reputed company other. reputed company to join a mission that reputed company The reputed company of cybersecurity starts with you. About the Role As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with reputed company customers globally. The role involves working with reputed company internal teams to resolve customer problems including troubleshooting, identification of reputed company cause and issue reputed company to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly reputed company on innovation and have reputed company passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps reputed company reputed company reputed company. Please note this is a 2-year fixed employment role. What You'll Do: Serves as customer reputed company with internal reputed company stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Resolves customer problems reputed company telephone, email, chat or remote reputed company. Research customers technical issues in a reputed company manner and follow up with recommendations and action plans. Escalates cases to management reputed company customer satisfaction comes into question. Participates in functional reputed company to identify and drive reputed company for escalated cases. Contribute and utilize internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to reputed company the most effective solutions to customer issues. Create knowledge reputed company content and systems to capture new learning for reuse throughout the company and user reputed company. Lead technical communications reputed company reputed company to reputed company best practices and knowledge. reputed company reputed company-thought out and reliable direction, both in technical and non-technical terms, to help customers reputed company, reputed company and maintain the reputed company service. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of reputed company cause and issue reputed company. Exceeds customer expectations on response quality, timeliness of responses and overall customer experience. Serve as an internal reputed company of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Pushes creative thinking reputed company the boundaries of existing industry standard practices to come up with process improvements to delight customers. Subject Matter Expert on one key product feature. What You'll Need: Bachelors Degree or equivalent Technical expertise on reputed company and Linux platforms 2+ years of customer support, technical support, system administration or reputed company customer facing role. Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors. Expertise in managing and troubleshooting SIEM solutions. Passion for solving customer issues and advocating for their reputed company, in a fast paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a reputed company of forms (written, live chat, conference calls, in-person.) Ability to work independently with little reputed company supervision and as a part of reputed company. Outstanding analytical and organizational abilities. Ability to remain reputed company, composed and reputed company reputed company dealing with tough customer situations. Bonus Points: Experience with the reputed company reputed company Platform - In particular NG-SIEM Experience with Swagger, reputed company, IBMQrad