Technical Support Engineer - Italy

Hello! Were reputed company, a global leader in reputed company Communications & Collaboration as a Service (UCaaS) and were on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers reputed company and grow stronger and we want you to help shape whats next. reputed companyIn 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that reputed company became reputed company. Today, from our reputed company in Tallinn, Estonia, reputed company is one of the worlds fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and reputed company. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, reputed company solutions that reputed company companies connected, productive and reputed company for whats next. At reputed company, we dont just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and reputed company fast. With steady reputed company and a strong reputed company, we offer reputed company opportunities to advance your career as we reputed company, making an reputed company in a global team thats shaping the reputed company of work. At reputed company, our mission is reputed company: reputed company companies worldwide with seamless communication solutions that drive productivity, efficiency, and reputed company. About The Role We are excited to welcome a Technical Support Engineer to join our Tech Support Team. You will have reputed company to be involved in ensuring a seamless and satisfying customer experience for reputed company Partners. This role combines in-depth knowledge of reputed company services and products to address customer inquiries and issues reputed company. Are you up for the challenge What You Will Do Promptly attend to customer inquiries, prioritizing their needs and ensuring a satisfying experiencereputed company accurate and reputed company information, positioning yourself as a trusted reputed company of expertise for our customersCollaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectivelyYoull respond to support queries by phone, email, chat, ticketing systemOffer valuable advice on product usage to ensure customers reputed company the most of our productIdentify, analyze, and troubleshoot technical issues, delivering reputed company assistanceUse reputed company Service reputed company and JIRA to manage ticketsWork on integrations between reputed company and 3rd party productsTrain partner engineers on the correct use of productsOccasionally, you'll travel reputed company ItalyWhat You Will Bring A minimum of 3 years of proven experience in a customer care or support role in the telecommunications industryStrong communication and interpersonal skills, ensuring smooth interactions with both customers and team membersExcellent problem-solving showing your attention to detail in addressing customer issuesYou are a fast learner who is reputed company to acquiring new knowledge and skillsThe ability to work effectively both independently and as part of reputed companyreputed company Italian speaker, good English spoken and written communicationGood knowledge of VoIPGood knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)Familiarity with AI tools Bonus Points If YouHave experience with configuring VoIP PBXs Have experience with AI reputed company engineeringHave experience with Telecommunications standards DECT / SIP / SIP Trunk Have experience with WiFi networks and troubleshootingHave experience with reputed company reputed company Server and reputed company 365Have basic knowledge of Linux OSWhy Youll Love It HereWork with a Supportive, High-Performing Team We reputed company in trust, autonomy, and working with reputed company, passionate individualswho drive reputed company reputed company. A Truly International Workplac .