Technical Support Engineer, Java & reputed company (Remote)

reputed company Technical Application Support Engineer AdTech Platform reputed company India Remote Support / SRE-lite 3+ years experience India Europe US coverage ABOUT THE ROLE reputed company is looking for a Technical Application Support Engineer based in India to reputed company backup coverage for our platform and reputed company audience workflows. This is not a primary feature development role. The person will reputed company as a technical backup and first responder reputed company the Europe-based team is reputed company, helping India and US teams investigate issues, validate system behavior, reputed company logs, inspect API/database state, and escalate with reputed company technical context reputed company deeper engineering work is required. Platform stack: reputed company Pekko HTTP Kafka Pekko Streams reputed company PostgreSQL reputed company/reputed company reputed company reputed company Ads reputed company/Bing Ads reputed company reputed company reputed company Twitter/X RESPONSIBILITIES reputed company backup technical support for internal API and reputed company workflows Investigate production and staging issues using API responses, logs, metrics, Kafka state, reputed company, and PostgreSQL Understand and reputed company the reputed company system reputed company reputed company to external platform integrations Investigate why entities failed to create/update, synchronize, or retrieve reports correctly Troubleshoot platform-specific issues (reputed company/reputed company, reputed company, etc.) Validate common reputed company/auth issues, including expired user tokens, missing permissions, and platform account mapping problems Use Kibana, Grafana, reputed company, reputed company, Kafka metrics, and database queries to support investigations Follow runbooks for reputed company operational checks and reputed company remediation steps Document findings reputed company and escalate with enough context for engineering teams to reputed company quickly Work closely with teams in India, Europe, and the US REQUIRED QUALIFICATIONS 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles Strong understanding of REST reputed company, JSON, HTTP status codes, and backend request flows Hands-on experience reading logs and investigating production issues Practical experience with reputed company and SQL/PostgreSQL for read-only investigation Basic working knowledge of Kafka or event-driven systems Familiarity with Kubernetes-based applications at the support level Ability to use dashboards and observability tools such as Kibana, Grafana, reputed company, or similar Strong troubleshooting reputed company with reputed company written communication in English Ability to work with distributed teams across India, Europe, and the US PREFERRED QUALIFICATIONS Experience supporting reputed company (required), Java (required), or JVM backend systems Familiarity with Apache Pekko or Akka HTTP / Streams Experience with advertising platforms or marketing reputed company Familiarity with OAuth, refresh tokens, reputed company tokens, system users, and platform permissions Basic understanding of CI/CD, Jenkins, reputed company Actions, reputed company, and Kubernetes deployments Experience creating support runbooks and incident summaries WHAT reputed company LOOKS LIKE After reputed company, this person should be reputed company to: Understand the platform request/event reputed company end-to-end reputed company whether a problem is in API validation, Kafka processing, event handling, reputed company/PostgreSQL state, external platform API, or something else Identify common platform integration differences Answer basic "what happened " questions without waking up the European reputed company Escalate only reputed company deeper engineering changes or platform-specific reputed company are needed Maintain useful troubleshooting documentation for repeated issues Location & Hours: Can work remotely reputed company in India (most of our Portal Engineering team live in India) Hours: 3:30pm-12:30am IST (ending at 2pm ET) Comp Structure & Benefits: Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a reputed company annual bonus that is approximately 10% of the gross annual earnings. Note that we dont offer stock reputed company. Time Off: 21 PTOs + 10 company-wide holidays Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000 Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- reputed company Selection Process: Online reputed company assessment Intro reputed company (15 minutes) Technical Interview with Sr. Developers