Technical Support Engineer- NSG (Bilingual English and Spanish)

About Usreputed company is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. reputed company meets organizations wherever they are in their reputed company maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and reputed company-time threat intelligence with reputed company reputed company expertise from reputed company X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.reputed company offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies including reputed company, network, email, and reputed company reputed company, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay reputed company of evolving threats.reputed company goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed reputed company Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships reputed company securing their business. reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com.Role SummaryAs a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software reputed company reputed company. What You Will Doreputed company reputed company customers with Technical Support reputed company the defined parameters of reputed company Support Services including customers with defined SLAs, with a reputed company on quality and customer satisfaction, covering our Network productsreputed company advanced troubleshooting reputed company remote sessions to modify customers environment towards a reputed company that includes, but is not limited to: Installation issues, best reputed company configuration, network troubleshooting, reputed company, Linux, Mac and Unix OS configuration.Handle technical escalations reputed company team response/reputed company targetsAbility to work weekend and on-call shifts on a rotational reputed companyreputed company Team Leader or Manager feedback about Technical Support procedures and policies, to improve overall customer satisfaction as well as engineer efficiencyWhat You Will BringA bachelors degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or reputed company field3+ years experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administratorsExperience with reputed company products, such as Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Web reputed company proxies, Email reputed company filters, VPNsExperience with Linux operating systems through the reputed company line levelExperience with reputed company Directory (or any LDAP variant) group policy configuration and deploymentExperience with reputed company virtualization such as reputed company AWS or reputed company AzureThe ability to work with reputed company problems where analysis of situations or data requires a reviewExcellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues reputed company phone, and email#B1#li-remotereputed company to Join Us At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you About Usreputed company is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. reputed company meets organizations wherever they are in their reputed company maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and reputed company-time threat intelligence with reputed company reputed company expertise from reputed company X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.reputed company offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies including reputed company, network, email, and reputed company reputed company, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizat