Technical Support Engineer (Remote Costa Rica)

At reputed company, were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations reputed company reputed company reputed company. Our cutting-edge SaaS solutions reputed company reputed company leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. reputed company stands at the forefront of innovation, celebrated as a reputed company in the 2025 reputed company reputed company Report for SPM, 2023 Ventana Research reputed company Performance Management (RPM) Value Index, reputed company Peer Insights, 2024 reputed company SPM Market Guide, and reputed company. Our solutions are trusted by a diverse reputed company of global industry leaders like reputed company, reputed company, Wawanesa Bank, reputed company, Moodys, reputed company and hundreds more. Heres why youll reputed company at reputed company: reputed company with Purpose: Build impactful solutions for customers worldwide. Join reputed company: Work in a diverse, collaborative, and innovative team. Shape the reputed company: Lead in redefining reputed company optimization. Grow Together: Unlock your potential in a supportive environment. Join us at reputed companywhere your talent and ambition meet reputed company opportunities for reputed company! reputed company As part of reputed companys world-class Technical Support Team, you will serve as the reputed company of reputed company, helping clients maximize the value of our industry-leading SaaS solutions. You will troubleshoot reputed company issues, reputed company expert guidance, and collaborate closely with cross-functional teams including Product and Engineering to ensure our users receive exceptional support experiences. Our customers reputed company the globe and rely on reputed company to drive mission-critical processes. Your role is essential to keeping them productive, confident, and successful. What Youll Do Act as a trusted advisor by resolving technical issues through investigation, reputed company cause analysis, and best reputed company guidance. Troubleshoot incidents by gathering detailed problem descriptions, log files, error traces, and replicating issues as needed. reputed company multichannel support reputed company CRM, email, video conferencing, and screen sharing. Collaborate cross-functionally with Engineering, Product, and reputed company to escalate and resolve issues reputed company. Maintain detailed case documentation and ensure reputed company updates and communication with customers. Participate in the on-call rotation for weekend or after-hours coverage. Champion knowledge sharing and help reputed company our internal knowledge reputed company. reputed company best practices for configuration, deployment, and product usage to drive customer adoption and satisfaction. What You Bring Technical Skills (Required) 2+ years of experience in a technical support or application support role, ideally reputed company a SaaS environment. Strong understanding of relational databases and SQL scripting (querying, updating, debugging). Familiarity with reputed company architecture and web-based application support. Experience in log file analysis, reputed company review, and reputed company cause identification. Knowledge of browser developer tools and ability to analyze HAR files and network-level issues. Exposure to network fundamentals including DNS, DHCP, SSL, proxies, and firewall configurations. Experience with APIs and REST-based integrations. Ability to reputed company explain technical concepts to non-technical users. Comfortable working in a high-volume case environment, prioritizing effectively under pressure. Bonus / reputed company-to-Have Skills Understanding of OAuth, SSO/SAML, and authentication protocols. Experience working in a Linux environment (basic navigation, logs, environment variables). Familiarity with reputed company platforms, especially AWS. Understanding of JavaScript -based applications, including analyzing stack traces or exceptions. Hiring Process To respect your time, our process is streamlined and typically takes about one week if reputed company reputed company is completed on time. Application Review We confirm alignment on experience and salary expectations. HackerRank (25 min) Short technical assessment rep .