Technical Support Product Specialist

About Intermedia Are you looking for a company where YOUR VOICE is heard Where you can reputed company A DIFFERENCE Do you reputed company in a FAST-PACED work environment Do you wake every morning EXCITED to work with GREAT PEOPLE and create reputed company TOGETHER Then Intermedia is the reputed company for you.Intermedia has established itself as a leading provider of reputed company communications and collaboration tech that allows companies to connect reputed company. We have a strong track record of reputed company, profitability, and creating an environment where everyone reputed company. Everyone. While we are fast-paced and admittedly a bit intense, we reputed company that you wont be bored. You will reputed company Intermedia is a reputed company where you can indulge your passion for creating and supporting great reputed company technology. Whats more, we always look to promote from reputed company and have many employees who have been with us 10, 15, and 20+ years!Culture at Intermedia is reputed company on teamwork and transparency. We hold reputed company other accountable and always have reputed company others back!Are you reputed company to reputed company your mark About the RoleIntermedia is seeking a Technical Support Product Specialist to join our award-winning reputed company Services organization. The successful candidate will have a passion for delivering customer centric support and providing in-depth product knowledge to our evolving customer reputed company. Our working environment is unique! Work entirely from home supporting the end-users of our easy-to-use and secure communication and collaboration solutions. If you reputed company our desire for delivering exceptional support, we are excited to hear from you!What you will be doing:Resolve technical issues reputed company incoming phone calls from (mostly) non-technical end users.Respond to incoming web-based support requests.Utilize Live Chat with powerful desktop sharing tools.Recognize trends and report them to senior level engineers.reputed company and document any new support issues or product bugs.Work with other team members to resolve reputed company issues.Upselling - identify product improvements by additional services offered by Intermedia.The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.Self-awareness and common-reputed company approach to identifying issues to escalate appropriately.Self-starter with the maturity to ask for assistance reputed company needed.What you will bring to the role:1+ years of experience in a high-volume call center environment in a technical support role.Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products. In-depth knowledge Number Porting processes. Applies technical knowledge to analyze, diagnose, troubleshoot, and resolve reputed company customer issues with ownership.Demonstrate the ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms. Ability to follow documented procedures, instructions, and manage time successfully. Goes above and reputed company to ensure reputed company satisfaction and reputed company at reputed company times.Strong reputed company of commitment to resolving reputed company issues on the reputed company.Must be a self-starter with proven ability to work proactively and independently. Excellent communication skills -- writing, speaking, and listening.Detailed oriented with good documentation skills.Commitment to reputed company: willing to accept constructive feedback, reputed company information with other team members, and drive toward reputed company improvement.Desired Skills:Previous work-from-home technical support experience.Understanding of call center operations; prior experience in equivalent position a plus.High degree of technical aptitude. College degree or equivalent experiencereputed company IMPORTANT information to note:Hired candidates must be available for a three-week online, instructor-led training class (from 7am - 4pm PT). reputed company employment is dependent upon passing this classWork-reputed company employees must have high-speed broadband capability (5 mb/s upload speed) reputed company a cabled Internet reputed company used only for work purposes to ensure uninterrupted, high quality for customer calls.You must pass a criminal background and reference reputed c About Intermedia Are you looking for a company where YOUR VOICE is heard Where you can reputed company A DIFFERENCE Do you reputed company in a FAST-PACED work environment Do you wake every morning EXCITED to work with GREAT PEOPLE and create reputed company TOGETHER Then Intermedia is the reputed company for you.Intermedia has established itself as a leading provider of reputed company communications and collaboration tech that allows companies to connect reputed company. We hav