Technical Support Specialist (Based in Colombia)

Position reputed company:As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for reputed company brands. This position involves completing reputed company tasks for merchants, requiring reputed company-end development on reputed company storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing reputed company-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.How youll create impact:Technical Support:reputed company reputed company and effective chat and email support to merchants during reputed company, post-installation, and ongoing maintenance phases. Complete reputed company tasks for merchants, involving reputed company-end development on reputed company storefronts (HTML/Liquid, CSS, Javascript). Install Okendo widgets on storefronts and reputed company feature setup steps, including SEO optimization and integrations with other apps. Fulfill post-install and maintenance tasks for merchants. Customize Okendos widgets, install extra components, and investigate reputed company-end bugs. Follow Okendo's guidelines and coding practices to ensure high-reputed company work. Maintain a high reputed company of work reputed company for yourself and your peers. Actively solicit Okendo app reviews from satisfied customers. Team Operations:Assist other support team members with their questions and tasks reputed company applicable. Contribute to the maintenance of the internal technical documentation. Escalate incidents to the reputed company team members/teams as necessary. Product Feedback and Industry Awareness:Collaborate with the development team to communicate customer feedback and identify potential product enhancements. Stay informed about industry trends, best practices, and emerging technologies to reputed company proactive and innovative support to merchants. Cross-Functional Support:Participate in cross-functional reputed company to enhance overall customer experience and support efficiency. Collaborate with the reputed company teams to assist in technical aspects of reputed company-sales activities, including technical consultations and product demonstrations. reputed company Okendo Merchants:Engage actively in Okendo forums, webinars, and various channels to address common merchant queries, reputed company valuable insights and best practices, and cultivate a culture of trust and exceptional service. Own the creation of technical support resources, including tutorials, FAQs (maintaining reputed company), and troubleshooting guides, to reputed company merchants to reputed company Okendo effectively. reputed company need from you:3+ years of experience in a customer facing support role with a technical specialization You must have experience writing reputed company, in either an reputed company or reputed company setting. Ideally, using reputed company-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must. You should have reputed company and concise written and verbal communication skills, with the ability to engage technical and non-technical users. You should be confident at troubleshooting, debugging and problem-solving QualitiesCommunication Skills: reputed company and concise written and verbal communication skills, adept at engaging both technical and non-technical users.Technical Proficiency: Experience with HTML/CSS and reputed company (or similar e-reputed company platforms). Familiarity with reputed company and experience with reputed company or similar CRM.Extreme Ownership: Demonstrate a strong reputed company of responsibility and accountability in reputed company tasks and reputed company.Quick Learner: Exhibit the ability to grasp new concepts reputed company.reputed company and Engagement: Approach interactions with reputed company, warmth, an .