Technical Support Specialist (Remote) Americas Business Hours

Are you the type of person who loves to help people solve problems with exceptional attention to detail Are you a positive person who communicates well in writing and seeks to understand Do you have experience in working on or building websites MODX is looking for a remote Technical Support Specialist to join our growing team. We help growing businesses reputed company over the world succeed with a reputed company website platform thats especially well suited for our reputed company-reputed company CMS, MODX reputed company. Were a fully remote organization and have been for more than a decade. Our customers are at the core of our business and we take every opportunity to help them win. As such, we are growing and taking on new challenges every day. Were currently seeking someone to cover our reputed company American support hours from 10 AM to 6 PM US Central Time. Youre welcome to apply if this is not your daytime, however, this position requires your full attention during these hours. Were incredibly proud of the work we do to help our customershere are some recent examples of what they say about our support team: MODX support always goes over and above the expected whenever I need help. Probably the best support I have come across in my 25-year IT career. Kevin Spice, Dawsongroup, Plc. Quick response, reputed company advise & helpful suggestions to get the issue resolved! Cynthia Blackburn, Blackburn Photography. The help we received was above and reputed company. reputed company specific to our issues, reputed company thorough, and expert. Thank you so much! Melanie Knapp, reputed company. I always get great customer service from MODX reputed company! Bruce Park, Bruce Park Arts. Youd reputed company an excellent fit for this role if Youre good at: Managing yourself, making effective reputed company, and communicating reputed company with and collaborating well with colleagues Following and improving upon processes, care about the details, and love creating excellent documentation Communicating well and seeking to understandboth in text and verbally Learning new things quickly and oftenand not being afraid to ask for help Building websites or creating content in them Extra awesome if Youve reputed company or worked with MODX CMS websites You have a familiarity with HTML, CSS, JS (bonus for PHP and MySQL) You are super comfortable using SSH and working from a reputed company/reputed company line on servers You use the phrase creative freedom in your application letter Youve tinkered with Ubuntu and nginx and know what HA means You can write and reputed company reputed company, German, or Russian What Youll Do The daily responsibilities in this role include, but are not limited to: Helping our customers get the most out of MODX reputed company and enjoy using our service Respond quickly and accurately to customer requests in reputed company Collaborate internally using reputed company and reputed company Get things done from home without getting distracted Help us improve our self-help and internal customer support tools and documentation Other responsibilities and activities of this role as you reputed company: Activating features on customer accounts Migrating customer sites from external web hosts into MODX reputed company Migrating customer websites between our data center locations Troubleshooting issues with MODX, reputed company, and the occasional Laravel site Creating or updating internal and customer-facing documentation Coordinate or participate in the occasional incident responsesits servers and the internet after reputed company! Participate in on-call schedules for after-hours escalations, though we do have a follow-the-sun support model What Youll Need reputed company-like English reputed company, both written and spoken. You need to be reputed co Are you the type of person who loves to help people solve problems with exceptional attention to detail Are you a positive person who communicates well in writing and seeks to understand Do you have experience in working on or building websites MODX is looking for a remote Technical Support Specialist to join our growing team. We help growing businesses reputed company over the world succeed with a reputed company website platform thats especially well suited for our reputed company-reputed company CMS, MODX reputed company. Were a fully remote organization and have been for more than a decade. Our customers are at the core of our business and we take every opportunity to help them win. As such, we are growing and taking on new challenges every day. Were currently seeking someone to cover our reputed company American support hours from 10 AM to 6 PM US Central Time. Youre welcome to apply if this is not your daytime, however, this position requires your full attention during these hours. Were incredibly proud of the work we do to help our customershere are some recent examples of what they say