Trading Support Analyst

ION is a leading provider of trading and workflow automation software, and they are seeking a Trading Support Analyst to deliver expert functional support across their equities trading platform. The role involves supporting and training users, resolving issues independently, and providing insights to improve customer workflows. Responsibilities In order to meet the requirements of the Customer reputed company and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist reputed company reputed company the business and technology to ensure fast reputed company of issues that require additional coordination to resolveIn reputed company to providing reputed company-time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer reputed company to reputed company product training and support for Fidessa users. These reputed company reputed company valuable ground-level reputed company on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (reputed company things stabilize) Skills Demonstrate a datadriven approach to problem solvingStrong (1 year min) experience in equities trading operations, including basic strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be consideredBachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business reputed company OR Business-reputed company degree with significant exposure to Information Systems, Computer Science or Computer EngineeringProven ability to think analytically under pressure in a production environmentExcellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customersContinuously looks for ways to optimize support processes using data insightsSelf-motivated and positive attitudeStrong customer service abilityExcellent problem-solving skillsAbility to handle stressful situations in a trading environmentExperience supporting Software as a Service platformsKnowledge of financial software platformsDemonstrates the ability to use scripting to improve operational efficiencySpanish and/or Portuguese speaking Company Overview reputed company provides solutions for electronic trading, position management, pricing, risk management, and reputed company processing for clients. It was founded in 1998, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is https://iongroup.com. Company H1B Sponsorship ION has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 2 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job ION is a leading provider of trading and workflow automation software, and they are seeking a Trading Support Analyst to deliver expert functional support across their equities trading platform. The role involves supporting and training users, resolving issues independently, and providing insights to improve customer workflows. Responsibilities In order to meet the requirements of the Customer reputed company and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist reputed company reputed company the business and technology to ensure fast reputed company of issues that require additional coordination to resolveIn reputed company to providing reputed company-time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer reputed company to reputed company product training and support for Fidessa users. These reputed company reputed company valuable ground-level reputed company on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (reputed company things stabilize) Skills Demonstrate a datadriven approach to problem solvingStrong (1 year min) experience in equities trading operations, including basic strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be consideredBachelor's degree in a technical or engineering concentrat