Associate - Product Support

As an Associate - Product Support, your role involves providing preliminary troubleshooting and rectifying issues. You will be responsible for assigning priorities to customer issues and routing cases to the appropriate resource area of Support Services if unable to resolve the incident assigned to you. It is essential to document customer contact activity and maintain accurate data on the Support Portal. Additionally, you will resolve most frequently asked questions via Infor's Support Portal, phone, email, and chat using the Knowledge Center. Your responsibilities will also include walking customers through the online Knowledge Center and collaborating with allied departments such as Sales, Services, and Development to pass related requests to them. Moreover, you will handle incoming cases/emails and process them in the support system, as well as take incoming calls for other products as required. Qualifications Required: - Proficiency in product support and customer service - Strong communication skills for effective customer contact (Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) As an Associate - Product Support, your role involves providing preliminary troubleshooting and rectifying issues. You will be responsible for assigning priorities to customer issues and routing cases to the appropriate resource area of Support Services if unable to resolve the incident assigned to you. It is essential to document customer contact activity and maintain accurate data on the Support Portal. Additionally, you will resolve most frequently asked questions via Infor's Support Portal, phone, email, and chat using the Knowledge Center. Your responsibilities will also include walking customers through the online Knowledge Center and collaborating with allied departments such as Sales, Services, and Development to pass related requests to them. Moreover, you will handle incoming cases/emails and process them in the support system, as well as take incoming calls for other products as required. Qualifications Required: - Proficiency in product support and customer service - Strong communication skills for effective customer contact (Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)