Source description
About the role
We're looking for Senior Technical Support Engineers! Responsibilities Troubleshoot technical issues and resolve customer inquiries via tickets. Investigate customer-reported issues, debug software, and analyze logs to find root causes. Develop and maintain product knowledge to ensure timely issue resolution. Collaborate with cross-functional teams for product improvements and escalations. Timely resolution of customer issues, preventing ticket reopening and escalations. Effective documentation for common troubleshooting and solutions. Conduct quality assurance and provide feedback for product enhancements. Meet SLAs and ensure smooth collaboration across teams for optimal support. (*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: technical support,documentation,customer .
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