Technical Support

We're looking to hire for Technical Support! Responsibilities Resolving problems on the product s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other product issues reported.Will be required to be on-call once assigned on necessary weekends and holidaysEnsure all customer issues are resolved within the agreed service level agreements.Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient mannerEnsure customers are updated regularly and frequently with progress using the support team s ticketing system.Work with Engineering and cross-functional teams to identify impact and help prioritizeEnsure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.Execute the Incident Management procedures in the event of a serious live service incident with customers.2+ years of relevant experience in a customer focused position involving technical knowledge of a companies products and services.Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.High work ethic and organizational skills with the ability to self-manage time and deliverables.Able to work on rotating shifts that cover weekends and holidays as required. Qualifications & Skills Excellent verbal and written communication skills with the ability to collaborate effectively across teamsStrong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneouslyAnalytical mindset with strong problem-solving and decision-making abilitiesHigh attention to detail and commitment to delivering accurate, high-quality workAbility to work independently while contributing effectively in a collaborative team environmentAdaptable to changing business requirements and evolving technologies (*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: customer,management,technical support .