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About the role
We're looking for Technical Support Engineers (India)! Responsibilities Provide technical support to customers via phone, email, or chat.Troubleshoot and resolve technical issues related to software applications and hardware systems.Collaborate with cross-functional teams to identify and implement solutions for complex problems.Develop and maintain technical documentation and knowledge base articles.Participate in training programs to enhance technical skills and knowledge.Analyze customer feedback and recommend improvements to support services. Qualifications Strong understanding of technical support principles and best practices.Excellent communication, problem-solving, and analytical skills.Ability to prioritize tasks and work effectively in a fast-paced environment.Experience with technical support tools and software.Ability to collaborate with cross-functional teams to achieve common goals. (*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: analytical skills,technical support,email We're looking for Technical Support Engineers (India)! Responsibilities Provide technical support to customers via phone, email, or chat.Troubleshoot and resolve technical issues related to software applications and hardware systems.Collaborate with cross-functional teams to identify and implement solutions for complex problems.Develop and maintain technical documentation and knowledge base articles.Participate in training programs to enhance technical skills and knowledge.Analyze customer feedback and recommend improvements to support services. Qualifications Strong understanding of technical support principles and best practices.Excellent communication, problem-solving, and analytical skills.Ability to prioritize tasks and work effectively in a fast-paced environment.Experience with technical support tools and software.Ability to collaborate with cross-functional teams to achieve common goals. (*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: analytical skills,technical support,email
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