Technical Support Associate

You will be responsible for the following: - Provide technical support to domestic and international customers via phone, email, and chat. - Diagnose and troubleshoot hardware and software issues for customers. - Assist customers in installation and configuration of products and services. - Document customer interactions and technical issues in the support ticketing system. - Collaborate with team members to improve support processes and share knowledge. - Stay updated with the latest product information, technology updates, and industry trends. In addition, please note that Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process. You will be responsible for the following: - Provide technical support to domestic and international customers via phone, email, and chat. - Diagnose and troubleshoot hardware and software issues for customers. - Assist customers in installation and configuration of products and services. - Document customer interactions and technical issues in the support ticketing system. - Collaborate with team members to improve support processes and share knowledge. - Stay updated with the latest product information, technology updates, and industry trends. In addition, please note that Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employers authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.