IT Support Technician L1 Onsite (Patna)

About the roleWe are looking for an experienced IT Support Technician (Level1) to provide onsite deskside assistance at our Patna location. The role involves handling daytoday hardware and software issues, supporting endusers, and ensuring a stable desktop environment.Key responsibilitiesDeliver endtoend technical support for desktops, laptops, printers, scanners and other peripherals.Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.Manage device lifecycle: configuration, OS imaging, patching, and vendor hardware replacements.Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.Install, update and patch approved software in line with IT policies.Provide remote and onsite support for Microsoft Office, Outlook, VPN clients and basic macOS devices.Maintain security compliance, antivirus monitoring and desktop policy enforcement.Offer VIP support and act as primary contact during critical escalations.Assist with Active Directory user account tasks and smarthands support.Document incidents, hardware inventory and create technical guides.Required profileMinimum 3years of handson IT support experience (L1/L2 deskside).Proven ability to work onsite and handle highpriority incidents.Familiarity with ITIL incident and problem management processes.Required skillsSCCMIntuneServiceNowMicrosoft Office / OutlookVPN client administrationWindows OSmacOS basicsActive DirectoryITIL framework About the roleWe are looking for an experienced IT Support Technician (Level1) to provide onsite deskside assistance at our Patna location. The role involves handling daytoday hardware and software issues, supporting endusers, and ensuring a stable desktop environment.Key responsibilitiesDeliver endtoend technical support for desktops, laptops, printers, scanners and other peripherals.Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.Manage device lifecycle: configuration, OS imaging, patching, and vendor hardware replacements.Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.Install, update and patch approved software in line with IT policies.Provide remote and onsite support for Microsoft Office, Outlook, VPN clients and basic macOS devices.Maintain security compliance, antivirus monitoring and desktop policy enforcement.Offer VIP support and act as primary contact during critical escalations.Assist with Active Directory user account tasks and smarthands support.Document incidents, hardware inventory and create technical guides.Required profileMinimum 3years of handson IT support experience (L1/L2 deskside).Proven ability to work onsite and handle highpriority incidents.Familiarity with ITIL incident and problem management processes.Required skillsSCCMIntuneServiceNowMicrosoft Office / OutlookVPN client administrationWindows OSmacOS basicsActive DirectoryITIL framework