Application Production Support Manger(Mgr/Sr Mgr) ASP .NET, C (Mumbai)

Job Description: Job Title: Manager / Senior Manager Department: Information Technology Reports to: Associate Vice President IT Experience: 15+ Required Qualification: BE/ BTECH/ MCA Preferred Qualification: BE / BTECH / MCA Skill, Knowledge & Trainings: - Experienced in handling production support of mission critical applications, spanning Level 1 and Level 2 support - Putting in place processes and tools for troubleshooting of application issues, performing Root Cause Analysis, tracking problem tickets for issue prevention - Leadership, Team Building and Mentoring skills - Should possesses good knowledge of Application Performance Monitoring (APM) tools like Elasticsearch or any other tools - Good interpersonal, communication and drafting skills - Knowledge of Client-Server architecture and architecture with middleware messaging technology i.e. TCP/IP, IBM MQ, Open MQ etc. - Positive understanding of Oracle (19C) and MS SQL database in writing queries, understanding PL/SQL, TSQL code and suggesting improvements Core Competencies: 1. Review and standardization of production support processes using industry standard approaches 2. Team building, mentoring, and knowledge and skills management for Application Production Support 3. Application Performance Monitoring: Uptime, Utilization, Transaction monitoring using Elasticsearch OR any customized tool 4. Technical skills: ASP .NET, C# / Java 5. Database: Oracle, MS SQL 6. OS: Windows 12 / 16, Red-hat Linux Functional Competencies: 1. Certifications such as ITIL or Prince2 would be an added advantage 2. Work experience in the Banking / Treasury domain or in Stock / Commodity Exchanges 3. Prior experience in Technical Architecture would be an added advantage Job Purpose: To setup and manage the production support activities of software applications, including the transition of Production Support responsibilities to new team(s). Area of Operations Key Responsibility - Production Support Process Improvement To .